Checkout page recalculates Shipping Fees

  • Resolved tresisi

    (@tresisi)


    2 years, 6 months ago

    1.- Accesing to any product, for example: https://www.laseramedida.com/producto/rc82002/

    2.- Scrolling down that product page we can select measures: ANCHURA (widht) = 700mm – LONGITUD (length) = 1200 mm – ALTURA (height) = 750 mm – QUANTITY = 1, with that options the price is 249.72 €

    3.- We add the product to the Cart (the Cart page works fine)

    4.- Now we proceed to Checkout (Finalizar Compra in spanish)

    5.- In first instance the shipping fee (Gastos de envío) it’s correct, in this example has a price of 17,90 € and a weight of 28,24 Kg
    We have installed the Plugin WC – APG Envío por peso that calculates the shipping fee in function of the weight (see list below), in this example for 28,24 Kg corresponds the fee 30|17,9, that is from 25 to 30 Kg applies a fee of 17,9

    KGS|SHIPPING FEE
    5|5.23
    10|8.12
    15|10.73
    20|13.1
    25|15.67
    30|17.9
    35|19.97
    40|22.28
    …

    6.- Here is the issue, there are 2 scenarios:

    – Scenario A, the customer has no account and has to input the shipping address, inserting State / Province (Región / Provincia) causes a recalculation of the shipping fee assigning an incorrect fee [See image 06.JPG in CHECKOUT-issue.pdf attached file] and the fee assigned is always 5.23 € that corresponds at the first line of the previous list of fees 5|5.23

    – Scenario B, if the customer modifies data field street (Dirección de la calle in spanish), or city (Localidad / Ciudad) or Postal Code (Código Postal) it happens the same that in Scenario A case

    – Scenario C, if the customer is connected with his account user and password the checkout page loads the shipping address and don’t modifies any shipping address data the order can be completed

    7.- We have try all combinations with shipping settings with no success, we need that when de customer changes State province the checkout page doesn’t recalculate the shipping because the shipping it’s depending of weight value. We suspect this function wc-ajax=update_order_review it’s related with this issue, but not sure and we don’t how to disable it.

    Any suggestion solve this issue?, thank you so much.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Mirko P.

    (@rainfallnixfig)

    2 years, 5 months ago

    Hi @tresisi,

    I performed some purchase tests on your shop by changing country, city, zip code, etc. in the checkout and the order total has not changed (https://snipboard.io/5fxONz.jpg). I was unable to replicate Scenarios A and B you described.

    Have you already managed to fix it? If not, could you share the exact details we should enter in the checkout to reproduce the issue?

    Thanks!

    Mirko P.

    (@rainfallnixfig)

    2 years, 5 months ago

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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