Support » Plugin: WooCommerce » Checkout page “Grays-out” after entering payment

  • Resolved dariengibson

    (@dariengibson)


    Once I add in the shipping and payment details and click “checkout”, the page slightly greys out and stays that way. The card IS processed but the visitor is not taken anywhere. Very clean set up. Very few products.

    Going to post the “status report” in the first comment.

    Thoughts? Need the checkout process to be simple for visitors. So close!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter dariengibson

    (@dariengibson)


    ### WordPress Environment ###

    WordPress address (URL): https://theviraltee.com
    Site address (URL): https://theviraltee.com
    WC Version: 6.3.1
    REST API Version: ✔ 6.3.1
    WC Blocks Version: ✔ 6.9.0
    Action Scheduler Version: ✔ 3.4.0
    WC Admin Version: ✔ 3.2.1
    Log Directory Writable: ✔
    WP Version: 5.9.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.4.28
    PHP Post Max Size: 100 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.79.1
    OpenSSL/1.1.1n

    SUHOSIN Installed: –
    MySQL Version: 5.7.26-29-log
    Max Upload Size: 100 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 6.3.1
    WC Database Prefix: wp_jg6dptjf0m_
    Total Database Size: 7.21MB
    Database Data Size: 5.67MB
    Database Index Size: 1.54MB
    wp_jg6dptjf0m_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_jg6dptjf0m_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_jg6dptjf0m_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_jg6dptjf0m_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_jg6dptjf0m_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_jg6dptjf0m_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_jg6dptjf0m_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_jg6dptjf0m_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_jg6dptjf0m_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_jg6dptjf0m_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_jg6dptjf0m_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_jg6dptjf0m_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_jg6dptjf0m_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_jg6dptjf0m_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_jg6dptjf0m_actionscheduler_actions: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
    wp_jg6dptjf0m_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_jg6dptjf0m_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_jg6dptjf0m_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_jg6dptjf0m_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_jg6dptjf0m_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_jg6dptjf0m_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_jg6dptjf0m_options: Data: 4.44MB + Index: 0.06MB + Engine InnoDB
    wp_jg6dptjf0m_postmeta: Data: 0.17MB + Index: 0.11MB + Engine InnoDB
    wp_jg6dptjf0m_posts: Data: 0.19MB + Index: 0.06MB + Engine InnoDB
    wp_jg6dptjf0m_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_jg6dptjf0m_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_jg6dptjf0m_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_jg6dptjf0m_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_jg6dptjf0m_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_jg6dptjf0m_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_jg6dptjf0m_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_jg6dptjf0m_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_jg6dptjf0m_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_jg6dptjf0m_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_jg6dptjf0m_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_jg6dptjf0m_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_jg6dptjf0m_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_jg6dptjf0m_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_jg6dptjf0m_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_jg6dptjf0m_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_jg6dptjf0m_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_jg6dptjf0m_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_jg6dptjf0m_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_jg6dptjf0m_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_jg6dptjf0m_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    ### Post Type Counts ###

    attachment: 28
    customize_changeset: 22
    nav_menu_item: 3
    page: 7
    post: 2
    product: 5
    product_variation: 34
    revision: 35
    shop_order: 3
    wp_global_styles: 1

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (4) ###

    CoBlocks: by GoDaddy – 2.22.9
    Printify Shipping Method: by Printify – 2.5
    Sucuri Security – Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.30
    WooCommerce: by Automattic – 6.3.1

    ### Inactive Plugins (1) ###

    Akismet Anti-Spam: by Automattic – 4.2.2

    ### Dropin Plugins (1) ###

    object-cache.php: APCu Object Cache

    ### Must Use Plugins (1) ###

    System Plugin: by – 4.22.2

    ### Settings ###

    API Enabled: ✔
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: #6 – /shop/
    Cart: #7 – /cart/
    Checkout: #8 – /checkout/
    My account: #9 – /my-account/
    Terms and conditions: ❌ Page not set

    ### Theme ###

    Name: Botiga
    Version: 1.1.2
    Author URL: https://athemes.com
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: –

    ### Action Scheduler ###

    Complete: 75
    Oldest: 2022-04-05 02:38:11 +0000
    Newest: 2022-04-05 04:56:47 +0000

    Pending: 1
    Oldest: 2022-04-05 14:38:11 +0000
    Newest: 2022-04-05 14:38:11 +0000

    ### Status report information ###

    Generated at: 2022-04-05 04:56:58 +00:00
    `

    Plugin Support Paulo P – woo-hc

    (@paulostp)

    Hello,

    Thanks for reaching out!

    Could you try enabling another payment method (like bank transfer) to see if the issue persists when you don’t pay with credit card?

    I don’t see a payment gateway plugin in your system report, so I believe you’re using the option that’s bundled with GoDaddy’s Managed WordPress.

    If the issue only happens when paying via credit card, I suggest you reach out to GoDaddy.

    Let us know how it goes.

    Plugin Support Margaret S. woo-hc

    (@margaretwporg)

    We haven’t heard back from you in a while, so I’m marking this thread closed – we’ll be here if and/or when you are ready to continue.

Viewing 3 replies - 1 through 3 (of 3 total)
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