Support » Plugin: WooCommerce » Checkout page don’t show shipping options

  • I’m using WC Versión 4.5.2
    When I add products to the cart and then I go to finalize the purchase, I see that after loading the shipping data, the different shipping options that I have loaded for each department in my country (Uruguay) do not appear in the right column.
    My store is configured only to sell within Uruguay.

    The strange thing is that if I go to see the cart and press the link to calculate cost and select the department there, if it shows me the different shipping options that I have configured for each of the 19 different departments in my country.

    Anyone know what might be happening ?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support AJ a11n

    (@amandasjackson)

    Hi @panchulis18

    Can you please let us know what the shipping destination setting is at WooCommerce> Settings> Shipping> Shipping Options ?


    Link to image: https://d.pr/i/zebKoy

    Depending on what is selected here, the customer is required to enter their address before shipping options are shown/ calculated.

    A screenshot of this setting would be helpful to see as well.

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thread Starter panchulis18

    (@panchulis18)

    Here the report…

    
    ### WordPress Environment ###
    
    WordPress address (URL): http://test.wuyi.com.uy
    Site address (URL): http://test.wuyi.com.uy
    WC Version: 4.5.2
    REST API Version: ✔ 4.5.2
    WC Blocks Version: ✔ 3.1.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.5.0
    Log Directory Writable: ✔
    WP Version: 5.5.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: es_ES
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.22
    PHP Post Max Size: 260 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.72.0
    OpenSSL/1.1.1h
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.41-84.1
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 4.3.3
    WC Database Prefix: wp_
    Tamaño total de la base de datos: 7.78MB
    Tamaño de los datos de la base de datos: 6.41MB
    Tamaño del índice de la base de datos: 1.37MB
    wp_woocommerce_sessions: Datos: 0.05MB + Índice: 0.00MB + Motor MyISAM
    wp_woocommerce_api_keys: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    wp_woocommerce_attribute_taxonomies: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    wp_woocommerce_downloadable_product_permissions: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    wp_woocommerce_order_items: Datos: 0.01MB + Índice: 0.01MB + Motor MyISAM
    wp_woocommerce_order_itemmeta: Datos: 0.11MB + Índice: 0.06MB + Motor MyISAM
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    wp_woocommerce_tax_rate_locations: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    wp_woocommerce_shipping_zones: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    wp_woocommerce_shipping_zone_locations: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
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    wp_wfnotifications: Datos: 0.01MB + Índice: 0.00MB + Motor MyISAM
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    ### Post Type Counts ###
    
    acf-field: 2
    acf-field-group: 2
    attachment: 136
    blocks: 1
    customize_changeset: 19
    mc4wp-form: 1
    nav_menu_item: 13
    page: 16
    popupbuilder: 7
    post: 2
    product: 66
    revision: 219
    shop_coupon: 4
    shop_order: 48
    wpcf7_contact_form: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ❌
    					Tu tienda no está usando HTTPS. Aprende más sobre HTTPS y los certificados SSL.
    Hide errors from visitors: ✔
    
    ### Active Plugins (19) ###
    
    Advanced Custom Fields: por Elliot Condon – 5.9.1
    Contact Form 7: por Takayuki Miyoshi – 5.2.2
    Facebook for WooCommerce: por Facebook – 2.0.1 – Versión instalada no está probada con la versión activa de WooCommerce 4.5.2
    Heartbeat Control by WP Rocket: por WP Rocket – 2.0
    Mailchimp for WooCommerce: por Mailchimp – 2.4.5 – Versión instalada no está probada con la versión activa de WooCommerce 4.5.2
    Popup Builder: por Sygnoos – 3.68.5.2
    WooCommerce Product Filter: por Mihajlovic Nenad – 6.6.4 – Versión instalada no está probada con la versión activa de WooCommerce 4.5.2
    Regenerate Thumbnails: por Alex Mills (Viper007Bond) – 3.1.3
    Simple Side Tab: por Scot Rumery – 1.2.1
    Facebook for WooCommerce - settings tools: por SkyVerge – 1.0.0 – Versión instalada no está probada con la versión activa de WooCommerce 4.5.2
    Widget Logic: por WPChef – 5.10.4
    Woocommerce Departamentos Uruguay: por Conecta361 – 1.0 – Versión instalada no está probada con la versión activa de WooCommerce 4.5.2
    Mercado Pago payments for WooCommerce: por Mercado Pago – 4.3.1 – Versión instalada no está probada con la versión activa de WooCommerce 4.5.2
    WooCommerce: por Automattic – 4.5.2
    WooSidebars: por WooCommerce – 1.4.5
    Wordfence Security: por Wordfence – 7.4.11
    WP Fastest Cache: por Emre Vona – 0.9.1.0
    WPS Hide Login: por WPServeur
    NicolasKulka
    tabrisrp – 1.5.6
    
    YITH WooCommerce Wishlist: por YITH – 3.0.14 – Versión instalada no está probada con la versión activa de WooCommerce 4.5.2
    
    ### Inactive Plugins (2) ###
    
    AJAX Search for WooCommerce: por Damian Góra – 1.7.2 – Versión instalada no está probada con la versión activa de WooCommerce 4.5.2
    Autoptimize: por Frank Goossens (futtta) – 2.7.7
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: UYU ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Base de la tienda: #242 - /tienda/
    Carrito: #243 - /carrito/
    Finalizar compra: #244 - /finalizar-compra/
    Mi cuenta: #245 - /mi-cuenta/
    Términos y condiciones: ❌ Página sin definir
    
    ### Theme ###
    
    Name: Flatsome Child
    Version: 3.0
    Author URL: 
    Child Theme: ✔
    Parent Theme Name: Flatsome
    Parent Theme Version: 3.12.2
    Parent Theme Author URL: http://www.uxthemes.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
    flatsome/woocommerce/cart/cart-shipping.php
    flatsome/woocommerce/cart/cart.php
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome/woocommerce/checkout/form-coupon.php
    flatsome/woocommerce/checkout/terms.php
    flatsome/woocommerce/checkout/thankyou.php
    flatsome/woocommerce/content-product.php
    flatsome/woocommerce/content-product_cat.php
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/content-widget-product.php
    flatsome/woocommerce/global/breadcrumb.php
    flatsome/woocommerce/global/quantity-input.php
    flatsome/woocommerce/global/wrapper-end.php
    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/result-count.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php
    flatsome/woocommerce/myaccount/navigation.php
    flatsome/woocommerce/notices/error.php
    flatsome/woocommerce/notices/notice.php
    flatsome/woocommerce/notices/success.php
    flatsome/woocommerce/product-searchform.php
    flatsome/woocommerce/single-product/photoswipe.php
    flatsome/woocommerce/single-product/price.php
    flatsome/woocommerce/single-product/product-image.php
    flatsome/woocommerce/single-product/product-thumbnails.php
    flatsome/woocommerce/single-product/rating.php
    flatsome/woocommerce/single-product/related.php
    flatsome/woocommerce/single-product/review.php
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
    flatsome/woocommerce/single-product/short-description.php
    flatsome/woocommerce/single-product/tabs/tabs.php
    flatsome/woocommerce/single-product/title.php
    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php
    flatsome/woocommerce/single-product.php
    
    ### Action Scheduler ###
    
    Completo: 70
    Oldest: 2020-09-04 23:44:26 +0000
    Newest: 2020-10-05 18:17:00 +0000
    
    Pendiente: 2
    Oldest: 2020-10-12 15:01:53 +0000
    Newest: 2020-10-12 15:01:53 +0000
    
    
    Thread Starter panchulis18

    (@panchulis18)

    The screenshot

    https://ibb.co/f2n84Qj

    Plugin Support AJ a11n

    (@amandasjackson)

    Hi @panchulis18

    Thanks for this! So, when you go to checkout page and enter in a ‘shipping address’ as a customer do you see the shipping options display correctly?

    Thread Starter panchulis18

    (@panchulis18)

    no, that’s exactly why I write. When uploading the shipping details (name and address) in the right column, the shipping options still do not appear.

    Depending on the department of the country where the client lives, I have created several shipping options. I have tried almost the 19 departments that our country has and with none of them it works.

    Thread Starter panchulis18

    (@panchulis18)

    Amanda, I have a clue to give you.
    At the code level, I had (a loooooong time ago) hidden the ZIP CODE field in the shipping data. Honestly, in our country it is a piece of information that is not used at all when sending packages.

    I hide it with the following code

    function wc_remove_checkout_fields ($ fields) {
    
         // Billing fields
         unset ($ fields ['billing'] ['billing_postcode']);
    
         // Shipping fields
         unset ($ fields ['shipping'] ['shipping_postcode']);
    
         return $ fields;
    }
    add_filter ('woocommerce_checkout_fields', 'wc_remove_checkout_fields');

    Just to test I decided to add the ZIP CODE field again in the SHIPPING DATA part as a mandatory field.

    Now, if I upload the zip code (with any number) the shipping options appear in the right column correctly.

    What could have changed in the toilet so that overnight this begins to happen?

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Checkout page don’t show shipping options’ is closed to new replies.