Title: Checkout page doesn’t open
Last modified: September 28, 2022

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# Checkout page doesn’t open

 *  Resolved [Bakari](https://wordpress.org/support/users/bakari45/)
 * (@bakari45)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/checkout-page-doesnt-open/)
 * I’m using the free version of Tickets to test it out before I purchase the premium.
 * I set the plugin and Purchase Ticket page on my demo site, and it worked fine.
   But the setup is not working as expected on a client site.
 * On the client site, the Payment Ticket page won’t link to the Checkout page. 
   It asks for Purchase Info (whereas on my Demo site, it goes straight to the checkout),
   and it won’t go to the checkout. Here’s the [Ticket Page](https://hhf.c2c.myftpupload.com/ubuntu-community-fundraiser/)
   that I set up for trial. It’s still in Test mode.
 * I set up the Checkout and Success pages.
 * Any suggestions for what to check?
    -  This topic was modified 3 years, 7 months ago by [Bakari](https://wordpress.org/support/users/bakari45/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcheckout-page-doesnt-open%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Jean A](https://wordpress.org/support/users/jeanabarquez/)
 * (@jeanabarquez)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/checkout-page-doesnt-open/#post-16073133)
 * Hi [@bakari45](https://wordpress.org/support/users/bakari45/),
 * Thanks for contacting our team!
 * I was able to test out your checkout page and found that the payment fields were
   not visible.
 * When you append `&nocache=1` to the URL, you would see that it finally [displays the fields](https://share.getcloudapp.com/9ZugoLGb),
   which is an indication of a caching issue.
 * That said, could you please try clearing/disabling site and server-level cache
   and see if that helps?
 * You may also follow our **[Knowledgebase](https://theeventscalendar.com/knowledgebase/guide/caching-with-the-events-calendar/#caching-plugins)**
   on how to exclude our assets from caching.
 * Regards,
    Jean
 *  Plugin Support [WilloftheD](https://wordpress.org/support/users/abzlevelup/)
 * (@abzlevelup)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/checkout-page-doesnt-open/#post-16117297)
 * Hey [@bakari45](https://wordpress.org/support/users/bakari45/), this thread has
   been inactive for a while, so we’re going to go ahead and mark it Resolved. Please
   feel free to open a new thread if any other questions come up, and we’d be happy
   to help.
 * Cheers,
    Abz

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Checkout page doesn’t open’ is closed to new replies.

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 * 3 replies
 * 3 participants
 * Last reply from: [WilloftheD](https://wordpress.org/support/users/abzlevelup/)
 * Last activity: [3 years, 6 months ago](https://wordpress.org/support/topic/checkout-page-doesnt-open/#post-16117297)
 * Status: resolved