Support » Plugin: WooCommerce » Checkout page

  • Resolved sultan01

    (@sultan01)


    I have problem with shop checkout page. On the bottom of page there is no “I Agree” check field or button for accepting terms and conditions. There is note for accepting it but there is no check field or button, so user can’t finish checkout.
    Please help!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Mick

    (@haarbollen)

    Did you choose a page for terms and conditions in “Settings” –> “Advanced”?

    Yes, terms and conditions apears during the checkout, and it’s working ok, but problem is checkbox, there is no checkbox to thick it, so customer can’t finish the checkout.

    Plugin Support Amanda

    (@amandasjackson)

    Hi @sultan01

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    
    ### WordPress Environment ###
    
    Home URL: http://sultan-drinks.com.hr
    Site URL: http://sultan-drinks.com.hr
    WC Version: 3.5.2
    Log Directory Writable: ✔
    WP Version: 5.0
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: hr
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 5.6.38 - Preporučujemo da koristite PHP verziju 7.2 ili noviju za veću učinkovitost i sigurnost. Kako ažurirati vašu PHP verziju
    PHP Post Max Size: 128 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.60.0
    OpenSSL/1.0.2k
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.23-cll-lve
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.5.2
    WC Database Prefix: wp_
    MaxMind GeoIP Database: ✔
    Ukupna veličina baze podataka: 8.71MB
    Veličina podataka baze podataka: 7.93MB
    Indeks veličina baze podataka: 0.78MB
    wp_woocommerce_sessions: Podaci: 0.03MB + Index: 0.00MB
    wp_woocommerce_api_keys: Podaci: 0.00MB + Index: 0.00MB
    wp_woocommerce_attribute_taxonomies: Podaci: 0.00MB + Index: 0.00MB
    wp_woocommerce_downloadable_product_permissions: Podaci: 0.00MB + Index: 0.00MB
    wp_woocommerce_order_items: Podaci: 0.00MB + Index: 0.00MB
    wp_woocommerce_order_itemmeta: Podaci: 0.00MB + Index: 0.00MB
    wp_woocommerce_tax_rates: Podaci: 0.00MB + Index: 0.01MB
    wp_woocommerce_tax_rate_locations: Podaci: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zones: Podaci: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_locations: Podaci: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_methods: Podaci: 0.00MB + Index: 0.00MB
    wp_woocommerce_payment_tokens: Podaci: 0.00MB + Index: 0.00MB
    wp_woocommerce_payment_tokenmeta: Podaci: 0.00MB + Index: 0.00MB
    wp_woocommerce_log: Podaci: 0.00MB + Index: 0.00MB
    wp_commentmeta: Podaci: 0.00MB + Index: 0.00MB
    wp_comments: Podaci: 0.00MB + Index: 0.01MB
    wp_failed_jobs: Podaci: 0.00MB + Index: 0.00MB
    wp_links: Podaci: 0.00MB + Index: 0.00MB
    wp_litespeed_img_optm: Podaci: 0.00MB + Index: 0.00MB
    wp_litespeed_optimizer: Podaci: 0.00MB + Index: 0.00MB
    wp_mailchimp_carts: Podaci: 0.00MB + Index: 0.00MB
    wp_options: Podaci: 2.25MB + Index: 0.08MB
    wp_postmeta: Podaci: 1.34MB + Index: 0.16MB
    wp_posts: Podaci: 1.34MB + Index: 0.06MB
    wp_queue: Podaci: 0.00MB + Index: 0.00MB
    wp_termmeta: Podaci: 0.00MB + Index: 0.01MB
    wp_terms: Podaci: 0.00MB + Index: 0.01MB
    wp_term_relationships: Podaci: 0.00MB + Index: 0.01MB
    wp_term_taxonomy: Podaci: 0.00MB + Index: 0.00MB
    wp_ulike: Podaci: 0.00MB + Index: 0.00MB
    wp_ulike_activities: Podaci: 0.00MB + Index: 0.00MB
    wp_ulike_comments: Podaci: 0.00MB + Index: 0.00MB
    wp_ulike_forums: Podaci: 0.00MB + Index: 0.00MB
    wp_usermeta: Podaci: 0.00MB + Index: 0.01MB
    wp_users: Podaci: 0.00MB + Index: 0.01MB
    wp_wc_download_log: Podaci: 0.00MB + Index: 0.00MB
    wp_wc_webhooks: Podaci: 0.00MB + Index: 0.00MB
    wp_wfblockediplog: Podaci: 0.00MB + Index: 0.00MB
    wp_wfblocks7: Podaci: 0.00MB + Index: 0.00MB
    wp_wfconfig: Podaci: 1.15MB + Index: 0.01MB
    wp_wfcrawlers: Podaci: 0.00MB + Index: 0.00MB
    wp_wffilechanges: Podaci: 0.00MB + Index: 0.00MB
    wp_wffilemods: Podaci: 1.03MB + Index: 0.23MB
    wp_wfhits: Podaci: 0.16MB + Index: 0.04MB
    wp_wfhoover: Podaci: 0.00MB + Index: 0.00MB
    wp_wfissues: Podaci: 0.01MB + Index: 0.01MB
    wp_wfknownfilelist: Podaci: 0.50MB + Index: 0.07MB
    wp_wflivetraffichuman: Podaci: 0.00MB + Index: 0.00MB
    wp_wflocs: Podaci: 0.00MB + Index: 0.00MB
    wp_wflogins: Podaci: 0.01MB + Index: 0.00MB
    wp_wfnotifications: Podaci: 0.00MB + Index: 0.00MB
    wp_wfpendingissues: Podaci: 0.00MB + Index: 0.00MB
    wp_wfreversecache: Podaci: 0.00MB + Index: 0.00MB
    wp_wfsnipcache: Podaci: 0.00MB + Index: 0.00MB
    wp_wfstatus: Podaci: 0.11MB + Index: 0.05MB
    wp_wftrafficrates: Podaci: 0.00MB + Index: 0.00MB
    
    ### Post Type Counts ###
    
    amn_wpforms-lite: 1
    attachment: 31
    custom_css: 2
    customize_changeset: 79
    elementor_library: 2
    jetpack_migration: 2
    jp_img_sitemap: 3
    jp_sitemap: 3
    jp_sitemap_master: 3
    mc4wp-form: 1
    nav_menu_item: 25
    page: 22
    post: 8
    product: 13
    revision: 174
    shop_coupon: 1
    wpcf7_contact_form: 2
    wpforms: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ❌
    					Vaša trgovina ne koristi HTTPS. Saznajte više o HTTPS-u i SSL certifikatima.
    Hide errors from visitors: ✔
    
    ### Active Plugins (19) ###
    
    Akismet Anti-Spam: od Automattic – 4.1
    Contact Form 7: od Takayuki Miyoshi – 5.1
    Omogući prijavu pristanka: od WebToffee – 1.7.1
    Disable Comments RB: od rbPlugins – 1.0.8
    Force HTTPS: od LittleBizzy – 1.2.0
    Homepage Control: od WooThemes – 2.0.3
    Jetpack by WordPress.com: od Automattic – 6.8.1
    Loco Translate: od Tim Whitlock – 2.2.0
    Mailchimp for WooCommerce: od Mailchimp – 2.1.11 – Nije testirano s aktivnom inačicom WooCommercea
    MailChimp for WordPress: od ibericode – 4.3.2
    Under Construction: od WebFactory Ltd – 3.25
    WooCommerce Blocks: od Automattic – 1.2.0
    Woo Payment Discounts: od WPCodelibrary – 1.1
    WooCommerce: od Automattic – 3.5.2
    Wordfence Security: od Wordfence – 7.1.18
    WP Fastest Cache: od Emre Vona – 0.8.8.8
    WP ULike: od Ali Mirzaei – 3.5.2
    Elementor: od Elementor.com – 2.3.5
    Phlox Core Elements: od averta – 2.3.0
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: HRK (kn)
    Currency Position: right_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Osnova trgovine: #6 - /trgovina/
    Košarica: #7 - /kosarica/
    Blagajna: #8 - /placanje/
    Moj račun: #9 - /moj-racun/
    Odredbe i uvjeti: #169 - /uvjeti-koristenja/
    
    ### Theme ###
    
    Name: Phlox Pro
    Version: 5.1.0
    Author URL: http://www.averta.net
    Child Theme: ❌ – Ako ste modificirali WooCommerce ili matičnu temu koju niste osobno napravili
    preporučujemo da koristite Pod-temu (Child theme). Vidi: Kako kreirati Pod-temu
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    

    Hi Amanda,

    It seams that bug is in Phlox pro theme. I have opened support ticket, and their support write me that they know about this bug, and they will fix it with update release (next week). I hope they will. I’m not the only one that have this kind of problem with that theme.

    Best regards,
    Ivan

    Plugin Support Amanda

    (@amandasjackson)

    Thank you for letting us know. Hopefully they will get it all sorted for you!

    I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)
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