Title: Checkout Optional Address Fields causing Paypal Errors Last modified: May 25, 2018 --- # Checkout Optional Address Fields causing Paypal Errors * Resolved [bluesvz](https://wordpress.org/support/users/bluesvz/) * (@bluesvz) * [7 years, 11 months ago](https://wordpress.org/support/topic/checkout-optional-address-fields-causing-paypal-errors/) * I have just tried updating to Woocommerce 3.4 but when trying to checkout, and leaving the Optional address fields blank, the following Paypal errors occur: • PayPal error (10727): The street address in your shipping address is not valid. Please double-check your shipping address and try again. PayPal error (10728): The city in your shipping address is not valid. Please double-check your shipping address and try again. PayPal error (10730): The ZIP code or postal code in your shipping address is not valid. Please double-check your shipping address and try again. * Entering all the address details (even though they are not required for the download only gift vouchers), solves the problem and the payment processes correctly. * I am currently running V.1.5 of Paypal Express because each time I tried updating subsequent to version 1.5 I got Paypal error 3. So it is currently reverted to 1.5. I did lodge a previous ticket for this error, but the ticket was marked as solved before I had a chance to test anything out. * This is a live site and I can’t afford any more problems with it for the client, so I have reverted Woocommerce back to the previous version. I need help with these issues please. Thanks. * ``` ### WordPress Environment ### Home URL: https://bodyspotatbondibeach.com.au Site URL: https://bodyspotatbondibeach.com.au WC Version: 3.3.5 Log Directory Writable: ✔ WP Version: 4.9.6 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ✔ Language: en ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.0.30 PHP Post Max Size: 128 MB PHP Time Limit: 400 PHP Max Input Vars: 1800 cURL Version: 7.54.0 OpenSSL/1.0.2k SUHOSIN Installed: – Max Upload Size: 128 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected. 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nav_menu_item: 20 page: 7 post: 13 product: 2 revision: 185 shop_coupon: 272 shop_order: 176 shop_order_refund: 14 slide: 1 woovouchercodes: 219 woovouchers: 2 wpcf7_contact_form: 4 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (18) ### WPWeb Updater: by WPWeb – 1.0.7 Admin Menu Editor Pro: by Janis Elsts – 2.6.4 Bookly: by Ladela Interactive – 14.8 BackupBuddy: by iThemes – 8.2.5.1 Bookly Chain Appointments (Add-on): by Ladela Interactive – 1.4 Bookly Service Schedule (Add-on): by Ladela Interactive – 1.7 Bookly Special Days (Add-on): by Ladela Interactive – 1.9 Bookly Special Hours (Add-on): by Ladela Interactive – 1.7 Contact Form 7: by Takayuki Miyoshi – 5.0.2 Fusion Builder: by ThemeFusion – 1.5.2 Fusion Core: by ThemeFusion – 3.5.2 Health Check: by The WordPress.org community – 1.0.1 WooCommerce Pay Your Price: by Fantastic Plugins – 7.4 – Not tested with the active version of WooCommerce SeedProd Coming Soon Page Pro: by SeedProd – 5.11.3 WooCommerce PayPal Express Checkout Gateway: by WooCommerce – 1.5.0 WooCommerce - PDF Vouchers: by WPWeb – 3.5.7 WooCommerce: by Automattic – 3.3.5 – 3.4.0 is available Wordfence Security: by Wordfence – 7.1.6 ### Settings ### API Enabled: ✔ Force SSL: ✔ Currency: AUD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) ### WC Pages ### Shop base: #820 - /shop/ Cart: #9 - /cart/ Checkout: #10 - /checkout/ My account: #11 - /my-account/ Terms and conditions: #932 - /terms-and-conditions/ ### Theme ### Name: Avada Version: 5.5.2 Author URL: http://themeforest.net/user/ThemeFusion Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: Avada/woocommerce/cart/cart.php Avada/woocommerce/checkout/form-pay.php Avada/woocommerce/checkout/review-order.php Avada/woocommerce/checkout/thankyou.php Avada/woocommerce/loop/loop-start.php Avada/woocommerce/single-product/add-to-cart/variable.php Avada/woocommerce/single-product/short-description.php Avada/woocommerce/single-product/tabs/additional-information.php Avada/woocommerce/single-product/tabs/description.php ``` * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcheckout-optional-address-fields-causing-paypal-errors%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 3 replies - 1 through 3 (of 3 total) * Plugin Support [Riaan K.](https://wordpress.org/support/users/riaanknoetze/) * (@riaanknoetze) * [7 years, 11 months ago](https://wordpress.org/support/topic/checkout-optional-address-fields-causing-paypal-errors/#post-10321144) * Hi there, * The first thing to do would be to set up a staging/testing site. This way, you’ll be able to experiment with the latest versions of the plugins/themes without affecting things for your live customers. * When looking at your system status report, I see that the theme you’re using is overriding several core WooCommerce templates with its own ones. To make sure this isn’t the root cause or a 3rd party plugin for that matter, are you experiencing the same issue after deactivating all of your plugins (except WooCommerce) and switching to the default Twenty Seventeen theme? * Thread Starter [bluesvz](https://wordpress.org/support/users/bluesvz/) * (@bluesvz) * [7 years, 11 months ago](https://wordpress.org/support/topic/checkout-optional-address-fields-causing-paypal-errors/#post-10321583) * RK, Thanks for getting back to me. I will need a bit of time to set this up and test but I will say that I use the same theme builder for all my sites, including another Woocommerce site which uses Paypal Standard, and I have never had any problems with it. I will check with the theme builder also and come back to you. * Thread Starter [bluesvz](https://wordpress.org/support/users/bluesvz/) * (@bluesvz) * [7 years, 11 months ago](https://wordpress.org/support/topic/checkout-optional-address-fields-causing-paypal-errors/#post-10344193) * I setup the staging site and tested with the latest Woocommerce update, and it is fixed. It seems to have been a problem with Woocommerce after all. Thanks for your help. Annette Viewing 3 replies - 1 through 3 (of 3 total) The topic ‘Checkout Optional Address Fields causing Paypal Errors’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 3 replies * 2 participants * Last reply from: [bluesvz](https://wordpress.org/support/users/bluesvz/) * Last activity: [7 years, 11 months ago](https://wordpress.org/support/topic/checkout-optional-address-fields-causing-paypal-errors/#post-10344193) * Status: resolved