Title: Checkout Issues
Last modified: April 12, 2023

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# Checkout Issues

 *  [jacobyihejirika](https://wordpress.org/support/users/jacobyihejirika/)
 * (@jacobyihejirika)
 * [2 years, 12 months ago](https://wordpress.org/support/topic/checkout-issues-9/)
 * My staff and I have been having issues with the website’s checkout. Any time 
   any of our students try to purchase a subscription product, after they fill out
   the application CORRECTLY, they just receive an indefinite “loading” icon. If
   they back out, WooCommerce creates a pending order and no transaction is sent
   to Stripe. I am only bringing this here because I have a hunch that there is 
   a plugin conflict, and this is the most recent one that we have added. Any track
   record of clashing with Woo or Woo Subscription plugins? Any other suggestions?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcheckout-issues-9%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/)
 * (@mrclayton)
 * [2 years, 12 months ago](https://wordpress.org/support/topic/checkout-issues-9/#post-16650265)
 * Hi [@jacobyihejirika](https://wordpress.org/support/users/jacobyihejirika/)
 * I am not able to access your site at this time. It looks like it’s under maintenance
   mode.
 * > they just receive an indefinite “loading” icon
 * Is this occurring after they click the Place Order button? What you’re describing
   sounds like a 3rd party plugin that’s causing an error during the checkout process,
   before the Stripe plugin attempts to process the payment.
 * > Any track record of clashing with Woo or Woo Subscription plugins?
 * No, we have tens of thousands of merchants that use our plugin with WooCommerce
   Subscriptions.
 * > Any other suggestions?
 * Navigate to your WooCommerce > Status > Logs page and see if you have any `fatal-
   error` log files. Those will show which plugin is causing issues.
 * Kind Regards,
 *  [aussieles](https://wordpress.org/support/users/aussieles/)
 * (@aussieles)
 * [2 years, 12 months ago](https://wordpress.org/support/topic/checkout-issues-9/#post-16653827)
 * For my site BioMinToothpaste.com.au. I am experiencing similar issues. But it
   is inconsistent. Customers are placing orders and when using a credit card they
   advise it does not complete or hangs. On my site they are sitting in pending.
   I can manually force through a payment from the backend. All other payment gateways
   appear to be working ok. To complicate matter some customers are completing ok.
 * I have tried the fatal – errors log but there are no entries for the past month.
 * All plug-ins , woocommerce. wordpress and themes are up to date
 * Any suggestions please
    -  This reply was modified 2 years, 12 months ago by [aussieles](https://wordpress.org/support/users/aussieles/).

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Checkout Issues’ is closed to new replies.

 * ![](https://ps.w.org/woo-stripe-payment/assets/icon-256x256.png?rev=2611337)
 * [Payment Plugins for Stripe WooCommerce](https://wordpress.org/plugins/woo-stripe-payment/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woo-stripe-payment/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woo-stripe-payment/)
 * [Active Topics](https://wordpress.org/support/plugin/woo-stripe-payment/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woo-stripe-payment/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woo-stripe-payment/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [aussieles](https://wordpress.org/support/users/aussieles/)
 * Last activity: [2 years, 12 months ago](https://wordpress.org/support/topic/checkout-issues-9/#post-16653827)
 * Status: not resolved