Title: Checkout issues Last modified: July 9, 2025 --- # Checkout issues * Resolved [saintdesign](https://wordpress.org/support/users/saintdesign/) * (@saintdesign) * [10 months, 1 week ago](https://wordpress.org/support/topic/checkout-issues-11/) * Hello, * We recently added and configured the Facebook for Woocommerce plugin. Almost everything went well. Unfortunately, checkout on the website is not working ( UK instagram profile, UK Shop). We tried both /checkout/ and /fb-checkout/ urls– neither responds correctly. We still didn’t hear back from the support despite sending 2 tickets. Any advice on this matter is more than welcome. * Thanks! Viewing 5 replies - 1 through 5 (of 5 total) * Plugin Support [Marija](https://wordpress.org/support/users/marijastuntcoders/) * (@marijastuntcoders) * [10 months, 1 week ago](https://wordpress.org/support/topic/checkout-issues-11/#post-18547687) * Hi [@saintdesign](https://wordpress.org/support/users/saintdesign/) – thanks for reaching out! * Can you elaborate a bit – is the checkout not working at all, or are you not seeing the events/data sync back to your Business Manager? * Also, please share the screenshots of the error you are seeing, as well as [System Status report](https://woocommerce.com/document/understanding-the-woocommerce-system-status-report/) and any plugin-related errors from your [debug.log](https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/) using [PasteBin](https://pastebin.com/) so that we can look into this further. * Kind regards, Marija * Thread Starter [saintdesign](https://wordpress.org/support/users/saintdesign/) * (@saintdesign) * [10 months, 1 week ago](https://wordpress.org/support/topic/checkout-issues-11/#post-18547820) * Hello Marija, * Thank you for a prompt answer. I did not expect you to respond so fast. * During the setup, the plugin creates a page dedicated to facebook checkout, under/ fb-checkout/ slug. When we checked the checkout by adding products through FB business manager, /fb-checkout/ opens up as ‘not found’ page – it’s no different from a regular 404. The same thing happened when we tried using the regular / checkout/ page. Our selected products didn’t appear anywhere in the basket. Woocommerce shop works fine on it’s own. Upon further inspection, /fb-checkout/ page does not exist despite the plugin saying it was created and everything is successful. Are we missing something? * Sadly the documentation available online doesn’t explain anything on this matter. There are no instructions on how to configure the checkout page. It all should just magically work. * [Here’s the system status report you requested.](https://pastebin.com/MV5XWGTb) * I cannot provide you with a debug log. I don’t have access to the FB Business Manager to rerun the tests. I need to request a screen sharing session with the client to produce an accurate debug log. I’m happy to do that if you insist. * And here’s the error. No wonder /fb-checkout/ is not found – it does not exist. * ![](https://i0.wp.com/i.ibb.co/B5q4vsrH/Screenshot-2025-07-09-at-14-06-33.png? ssl=1) * We look forward to hearing back from you. * Plugin Support [Marija](https://wordpress.org/support/users/marijastuntcoders/) * (@marijastuntcoders) * [10 months, 1 week ago](https://wordpress.org/support/topic/checkout-issues-11/#post-18548158) * Hi [@saintdesign](https://wordpress.org/support/users/saintdesign/) – thanks for sharing a detailed report! * Can you try removing the connection, and reconnecting to your page (just make sure to temporarily disable all cache plugins and ad blockers, and clear the cache beforehand). * Then, during the connection process, you just need to enter the contact email and site URL: * > [View post on imgur.com](https://imgur.com/a/N99V4Gh) * Finally, you can edit the [Shop details settings](https://imgur.com/XIWsck9) in your Commerce Manager. * > [View post on imgur.com](https://imgur.com/a/3YNSlpf) * The checkout URL should contain _[your-site]/fb-checkout_. You can follow the prompts/instructions as they appear while setting up the URL, you can also checkout [this guide](https://developers.facebook.com/docs/commerce-platform/setup-checkout-url) on how to set up the Checkout URL. * Kind regards, Marija * Plugin Support [Marija](https://wordpress.org/support/users/marijastuntcoders/) * (@marijastuntcoders) * [10 months ago](https://wordpress.org/support/topic/checkout-issues-11/#post-18553760) * Hi [@saintdesign](https://wordpress.org/support/users/saintdesign/) – just wanted to follow up and check if you are still experiencing this issue, and if so, have you tried following the steps from my previous message? * Please let us know if there’s anything else we can do to assist you. * Kind regards, Marija * Plugin Support [Marija](https://wordpress.org/support/users/marijastuntcoders/) * (@marijastuntcoders) * [9 months, 4 weeks ago](https://wordpress.org/support/topic/checkout-issues-11/#post-18559379) * Hi [@saintdesign](https://wordpress.org/support/users/saintdesign/) , * Since we haven’t heard back from you in a while, we will be marking this issue as resolved. Please feel free to reach out again if you need any further assistance with the plugin. * Kind regards, Marija Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Checkout issues’ is closed to new replies. * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606) * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/) ## Tags * [checkout](https://wordpress.org/support/topic-tag/checkout/) * 5 replies * 2 participants * Last reply from: [Marija](https://wordpress.org/support/users/marijastuntcoders/) * Last activity: [9 months, 4 weeks ago](https://wordpress.org/support/topic/checkout-issues-11/#post-18559379) * Status: resolved