Support » Plugin: MarketPress - WordPress eCommerce » Checkout Issue – shipping information

  • Resolved webformation

    (@webformation)


    Hello, I have installed the Lite/Free plugin today but having trouble with the checkout confirmation. After entering the shipping / address details the next step asks for confirmation but the customer address details have not been saved. I am only using the Manual Payments option (no gateway integration). I do not want to create customer accounts either and would prefer to hide the “customer login” fields too on the “review cart” step. Is this possible?

    The message I get is
    Whoops, looks like you skipped a step! Please go back and try again.

    website link

    Any clues as to what the issue is will be appreciated.

    Many thanks

    https://wordpress.org/plugins/wordpress-ecommerce/

Viewing 8 replies - 1 through 8 (of 8 total)
  • Also I have disabled all other plugins and tried it with WordPress theme active – same problem

    Plugin Author Bojan Radonic – WPMU DEV Support

    (@wpmudev-support4)

    Hey there webformation,

    Hope you’re well today 🙂

    I’ve checked your site and I can see the issue. However I tested this on my end and I couldn’t recreate it.

    Can you please let me know which shipping method are you using so I can try to recreate this on my end?

    As for hiding login option from the checkout you could do that with some custom CSS. Please try adding the following CSS code in the style.css file of your child theme or if your theme doesn’t have custom CSS tab add it in your site using the following plugin:

    http://wordpress.org/plugins/simple-custom-css

    th.mp_cart_login {
        display: none;
    }
    
    form#loginform {
        display: none;
    }
    
    td.mp_cart_or_label {
        display: none;
    }

    This should hide the login option from the checkout.

    Cheers,
    Bojan

    Thanks for your quick and useful response. I found that it was one of the other “estore” plugins I tried and uninstalled which had corrupted the DB. So have now tested it on a localhost site and it’s working fine. Thanks for the CSS too much appreciated.

    This is a great plugin otherwise, thanks!

    Cheers

    Oh no I talked too soon!! Seems it was working fine on localhost but when I uploaded it to the server it’s back to the same problem.
    I am using 0.00 Flat Rate shipping as the prices are inclusive.

    It’s obviously a hosting issue not the plugin…. any clues please?

    Thanks

    Plugin Author Bojan Radonic – WPMU DEV Support

    (@wpmudev-support4)

    Hey webformation,

    Yeah there is most likely related to your hosting. My best guess is that there is something wrong with the session not saving that data.

    Sometimes for these kind of problems clearing cache and cookies can help so you can try this.

    If it doesn’t work please try contacting your hosting provider to see if there is something they can do to help with this.

    Best regards,
    Bojan

    Hi
    Thanks for your reply. I have contacted the hosting company still waiting for a response. However I found the following in the error logs

    PHP Warning:  session_start(): open(/var/php_sessions/sess_117658e55e7a75436658a35a30960868, O_RDWR) failed: No such file or directory (2) in /x/x/x/x/petsatpeacenz/wp-content/plugins/wordpress-ecommerce/marketpress.php on line 1207
    PHP Warning:  Unknown: open(/var/php_sessions/sess_117658e55e7a75436658a35a30960868, O_RDWR) failed: No such file or directory (2) in Unknown on line 0
    PHP Warning:  Unknown: Failed to write session data (files). Please verify that the curre
    20151030T042631: www.petsatpeacenz.co.nz/index.php

    does this mean anything to you?

    Thanks

    Session path set by hosting provider and all good
    thanks for your help anyway

    Plugin Author Bojan Radonic – WPMU DEV Support

    (@wpmudev-support4)

    Glad you managed to figure that one out with help from your hosting provider 🙂

    Cheers,
    Bojan

Viewing 8 replies - 1 through 8 (of 8 total)
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