Title: Checkout Issue
Last modified: July 10, 2018

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# Checkout Issue

 *  Resolved [luice](https://wordpress.org/support/users/luice/)
 * (@luice)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/checkout-issue-7/)
 * Some of our customers facing Invalid card error during the checkout and sometimes
   it’s working perfect. I am not able to figure out why this is happening.
 * If we are going to see in oreder detail page then
 *  – CardConnect declined transaction. Response: Invalid card
    – Payment Declined–
   Order status changed from Pending payment to Failed. – Order status changed from
   Failed to Processing. – CardConnect payment processed (ID: *******793, Authcode:****
   11, Amount: $ 750.00)
 * Not in every order but this issue occur during the checkout. Please help me to
   resolve it.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [RexAK](https://wordpress.org/support/users/rexak/)
 * (@rexak)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/checkout-issue-7/#post-10481159)
 * We are looking into this issue, but cannot say when we would be able to find 
   a fix. Can you tell me if the failed transactions are from mobile users only?
 *  [wearegiant](https://wordpress.org/support/users/wearegiant/)
 * (@wearegiant)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/checkout-issue-7/#post-10531175)
 * We had similar errors. So far what has HELPED has been Renaming our WordPress
   SITE TITLE to something short (it was long for SEO).
 * This information is passed into the “Order #” field and if its too longer, there’s
   too many variables there so it caused incomplete card numbers to pass through.
 * My recommendation here is to NOT pass the site title at ALL into the Order number
   field.
 *  Thread Starter [luice](https://wordpress.org/support/users/luice/)
 * (@luice)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/checkout-issue-7/#post-10540149)
 * [@rexak](https://wordpress.org/support/users/rexak/) we are facing this issue
   in mobile and desktop both.
 * Thanks [@wearegiant](https://wordpress.org/support/users/wearegiant/), But we
   haven’t pass any site title in the order.
 * The order numbers are working as woo commerce default. Like #110, #111, #112
 * Please correct me if i am wrong.
 * That would be good if you suggest any other solution for the same.
    -  This reply was modified 7 years, 9 months ago by [luice](https://wordpress.org/support/users/luice/).
 *  Plugin Author [RexAK](https://wordpress.org/support/users/rexak/)
 * (@rexak)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/checkout-issue-7/#post-10648891)
 * OP, please update your install and update the CardConnect to 3.0.3+ Marking resolved.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Checkout Issue’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/cardconnect-payment-module.svg)
 * [CardPointe Payment Gateway for WooCommerce](https://wordpress.org/plugins/cardconnect-payment-module/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cardconnect-payment-module/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cardconnect-payment-module/)
 * [Active Topics](https://wordpress.org/support/plugin/cardconnect-payment-module/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cardconnect-payment-module/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cardconnect-payment-module/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [RexAK](https://wordpress.org/support/users/rexak/)
 * Last activity: [7 years, 8 months ago](https://wordpress.org/support/topic/checkout-issue-7/#post-10648891)
 * Status: resolved