Title: Checkout issue
Last modified: March 22, 2024

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# Checkout issue

 *  Resolved [apkourma](https://wordpress.org/support/users/apkourma/)
 * (@apkourma)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/checkout-issue-24/)
 * Hello to all,
 * we are developing an eshop functionality for one WordPress site using WooCommerce.
 * The issue is on the checkout page, when I am using for the payments the woo-payment-
   gateway-for-piraeus-bank plugin for intergration with piraeus Greek bank.
 * One the tests I am receiving the following error: Result code is 1003. : [SRID:
   507080481] User not related to terminal.
 * So, is WooCommerce error or from the payment plugin? The design of the payment
   plugin is the redirection to the banks page and in checkout page is a message
   that the user will be redirect to the bank’s page and then came the error.
 * Could please anyone help me?
 * Thank you in advance
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcheckout-issue-24%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Da](https://wordpress.org/support/users/0108daniel/)
 * (@0108daniel)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/checkout-issue-24/#post-17524022)
 * Reason you get that error is that there are no payment methodes are available.
   
   It looks like the plugin is not fully working. If you de-activate the plugin 
   and use the original payment methodes from Woocommerce with Ideal, Paypal, bank
   transfer is that working?
 *  [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/)
 * (@carolm29)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/checkout-issue-24/#post-17530195)
 * Hey there, [@apkourma](https://wordpress.org/support/users/apkourma/)! Thanks
   for contacting us. I’m happy to help you.
 * Which payment gateway are you using?
 * Have you tried [@0108daniel](https://wordpress.org/support/users/0108daniel/)’
   s suggestion on checking if the default WooCommerce payments (such as cash on
   delivery for example) work?
 * Furthermore, I’d like to understand your site properly. Please share with us 
   the necessary information below for us to investigate the issue further:
 * System Status Report which you can find via WooCommerce > Status > Get system
   report > Copy for support.
   Fatal error logs (if any) under WooCommerce > Status
   > Logs. Then you can use the selector to search for Fatal Errors.You could copy
   and paste your reply here or paste it via [https://gist.github.com/](https://gist.github.com/)
   and send the link here.
 * Looking forward to your reply.
 * Have a wonderful day!
 *  [anastas10s](https://wordpress.org/support/users/anastas10s/)
 * (@anastas10s)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/checkout-issue-24/#post-17696200)
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   we’ll be here if and/or when you are ready to continue.

Viewing 3 replies - 1 through 3 (of 3 total)

 The topic ‘Checkout issue’ is closed to new replies.

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 * 4 replies
 * 4 participants
 * Last reply from: [anastas10s](https://wordpress.org/support/users/anastas10s/)
 * Last activity: [2 years, 5 months ago](https://wordpress.org/support/topic/checkout-issue-24/#post-17696200)
 * Status: resolved