Support » Plugin: WooCommerce » Checkout hanging

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support EastOfWest

    (@eastofwest)

    Hi there,

    Could you please share a copy of your site’s System Status Report with us? To find it, go to WooCommerce » Status, select “Get system report” and then “Copy for support”.  Then paste it here in your response.

    themeskysupport

    (@themeskysupport)

    Hi EastOfWest,

    ### WordPress Environment ###

    WordPress address (URL): https://residenssi.hu/v3
    Site address (URL): https://residenssi.hu/v3
    WC Version: 4.4.1
    REST API Version: ✔ 1.0.15
    WC Blocks Version: ✔ 3.1.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.4.0
    Log Directory Writable: ✔
    WP Version: 5.5.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: ✔
    WP Cron: ✔
    Language: hu_HU
    External object cache: –

    ### Server Environment ###

    Server Info: Apache/2.4.6 () mpm-itk/2.4.7-04 OpenSSL/1.0.2k-fips PHP/5.4.16
    PHP Version: 7.3.21
    PHP Post Max Size: 128 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 10000
    cURL Version: 7.62.0
    OpenSSL/1.0.2k

    SUHOSIN Installed: –
    MySQL Version: 5.5.65-MariaDB-cll-lve
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 4.4.1
    WC Database Prefix: wp_
    Total Database Size: 11.44MB
    Database Data Size: 8.06MB
    Database Index Size: 3.38MB
    wp_woocommerce_sessions: Data: 0.03MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 0.06MB + Index: 0.11MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_berocket_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_options: Data: 3.22MB + Index: 0.08MB + Engine InnoDB
    wp_postmeta: Data: 1.48MB + Index: 1.84MB + Engine InnoDB
    wp_posts: Data: 1.38MB + Index: 0.13MB + Engine InnoDB
    wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_sliders: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_slides: Data: 0.50MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_static_slides: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_termmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woos_search_trends: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

    ### Post Type Counts ###

    attachment: 208
    attribute_group: 1
    br_filters_group: 1
    br_product_filter: 3
    bsf-sidebar: 1
    customize_changeset: 18
    mc4wp-form: 1
    nav_menu_item: 210
    page: 36
    post: 14
    product: 50
    product_variation: 23
    pwf_woofilter: 1
    revision: 56
    shop_order: 7
    ts_footer_block: 14
    ts_logo: 5
    ts_portfolio: 14
    ts_team: 6
    ts_testimonial: 4
    wc_conditional_fee: 3
    wpcf7_contact_form: 2

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ❌Error messages should not be shown to visitors.

    ### Active Plugins (18) ###

    Redux: by Redux.io + Dovy Paukstys – 4.1.15
    All-in-One WP Migration: by ServMask – 7.26
    Contact Form 7: by Takayuki Miyoshi – 5.2.2
    Drile Search Bar On Mobile: by ThemeSky Team – 1.0.0
    Drile TS Product Categories ShortCode Override: by ThemeSky Team – 1.0.0
    WPBakery Page Builder: by Michael M – WPBakery.com – 6.3.0
    MC4WP: Mailchimp for WordPress: by ibericode – 4.8.1
    PWF WooCommerce Product Filters: by Mostafa Abdallah – 1.0.3
    Slider Revolution: by ThemePunch – 6.2.22
    Simple Banner: by Ryan Petersen – 2.5.0
    Sticky Menu (or Anything!) on Scroll: by WebFactory Ltd – 2.21
    SVG Support: by Benbodhi – 2.3.18
    ThemeSky: by ThemeSky Team – 1.0.3
    White Label CMS: by http://www.videousermanuals.com – 2.2.1
    WooCommerce Extra Product Sorting Options: by SkyVerge – 2.8.4 – Installed version not tested with active version of WooCommerce 4.4.1
    WooCommerce Group Attributes: by weLaunch – 1.6.0 – Installed version not tested with active version of WooCommerce 4.4.1
    WooCommerce: by Automattic – 4.4.1
    WPB Accordion Menu or Category PRO: by wpbean – 1.4.1

    ### Inactive Plugins (4) ###

    Extra Fees Plugin for WooCommerce: by theDotstore – 3.4 – Installed version not tested with active version of WooCommerce 4.4.1
    WooCommerce Checkout Add-Ons: by SkyVerge – 2.4.0
    YITH WooCommerce Compare: by YITH – 2.3.23
    YITH WooCommerce Wishlist: by YITH – 3.0.13

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: HUF (Ft)
    Currency Position: right_space
    Thousand Separator: .
    Decimal Separator: .
    Number of Decimals: 0
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: #51 – /termekek/
    Cart: #52 – /kosar/
    Checkout: #53 – /penztar/
    My account: ❌ Page does not contain the shortcode.
    Terms and conditions: #16800 – /minden-butor/

    ### Theme ###

    Name: Drile Child
    Version: 1.0.0
    Author URL: http://theme-sky.com/
    Child Theme: ✔
    Parent Theme Name: Drile
    Parent Theme Version: 1.0.4
    Parent Theme Author URL: http://theme-sky.com/
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: drile-child/woocommerce/archive-product.php
    drile/woocommerce/content-product.php
    drile/woocommerce/content-product_cat.php
    drile/woocommerce/content-widget-product.php
    drile/woocommerce/loop/add-to-cart.php
    drile/woocommerce/loop/loop-end.php
    drile/woocommerce/loop/loop-start.php
    drile/woocommerce/loop/orderby.php
    drile/woocommerce/single-product/add-to-cart/variable.php
    /var/www/weboldal/data/www/residenssi.hu/v3/wp-content/plugins/woocommerce-group-attributes/public/partials/woocommerce-group-attributes-output-layout-2.php
    drile/woocommerce/single-product/product-image.php
    drile/woocommerce/single-product/product-thumbnails.php
    drile/woocommerce/single-product/rating.php
    drile/woocommerce/single-product/tabs/description.php
    drile/woocommerce/single-product/tabs/tabs.php
    drile/woocommerce/single-product.php

    ### Action Scheduler ###

    Canceled: 1
    Oldest: 2020-09-03 05:44:53 +0200
    Newest: 2020-09-03 05:44:53 +0200

    Complete: 90
    Oldest: 2020-08-13 18:39:59 +0200
    Newest: 2020-09-03 05:46:04 +0200

    Plugin Support RK

    (@riaanknoetze)

    Thanks for that status report, that helps a great deal! Just to make sure, are you logged-in or out when working through the checkout? The reason I’m asking is that I’m unable to replicate the same thing on my side:


    Link to image: https://d.pr/i/iIifhS

    themeskysupport

    (@themeskysupport)

    Hi,

    The problem always show up when you are logged in or logged out. My customer have added the custom css code below. But it will affect something in theme.

    .blockOverlay{
        display: none !important;
    }

    Can you check it again ?

    themeskysupport

    (@themeskysupport)

    Hi,

    Do I unable to add Term & Conditions with the content is a shortcode ( see screenshot – https://prnt.sc/ubbl86 ) ? I have checked it and my site is endless loading/spinner on the checkout page.

    Can you help me?

    Plugin Support EastOfWest

    (@eastofwest)

    It’s a strange issue. If you are still experiencing the issue, please do a conflict test. But first, make a backup of your site, or creating a staging site, because a conflict test can upset your live site.

    Here are the instructions:
    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    You can also use this plugin, which will simulate a conflict test, visible only to the logged-in Admin user:
    https://wordpress.org/plugins/health-check/

    Plugin Support EastOfWest

    (@eastofwest)

    It’s been a while since there’s been a reply to this thread, so I’m going to close it for now. If you require more help, please feel free to start another thread.

Viewing 7 replies - 1 through 7 (of 7 total)
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