Checkout freezes for some users

  • WPMonty

    (@wpmonty)


    7 years, 11 months ago

    I am running the latest WooCommerce plugin and for some customers the checkout AJAX spins forever and does not let them purchase. This is seemingly irreproducible by my own testing and does not seem to be tied to WP site URL or browser used.

    I am running the force SSL option. Can you provide any insight? Thanks!

    https://wordpress.org/plugins/woocommerce/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Mike Jolley (a11n)

    (@mikejolley)

    7 years, 11 months ago

    If it’s freezing, it is likely an error which will be logged. I forget if I’ve suggested this to you in the past, but see the server error logs and look for fatal errors or timeouts.

    Thread Starter WPMonty

    (@wpmonty)

    7 years, 11 months ago

    I found this in debug.log, but no timeout errors. Any idea?

    [28-May-2016 01:33:08 UTC] WordPress database error Unknown column 'wp_postmeta.meta_value' in 'order clause' for query SELECT SQL_CALC_FOUND_ROWS wp_posts.ID FROM wp_posts WHERE 1=1 AND 0 GROUP BY wp_posts.ID ORDER BY wp_postmeta.meta_value+0 DESC, wp_posts.ID DESC LIMIT 0, 10 made by require('wp-blog-header.php'), wp, WP->main, WP->query_posts, WP_Query->query, WP_Query->get_posts

    Plugin Author Mike Jolley (a11n)

    (@mikejolley)

    7 years, 11 months ago

    Look for ‘fatal errors’ – those are the ones which would break checkout. Although the one you pasted is odd. Do you know if a plugin is adding ORDER BY wp_postmeta.meta_value+0 DESC or changing query clauses?

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Checkout freezes for some users’ is closed to new replies.