Support » Plugin: WooCommerce » Checkout forms not displaying correctly in theme.

  • Resolved sigmataugfx

    (@sigmataugfx)


    Hi, Hopefully someone can help me, I am using a free theme called artistry I have managed to get around some simple issues but now I have a problem on one of the most important pages, the checkout page. Basically to reproduce the error you have to add something to your cart then go to checkout and on the customer billing info screen the form fields don’t display correctly, I assume this is something to do with CSS but I am a complete novice and only managed to deduce that there is a class called col-1 and col-2 that if I remove them in the chrome inspect window the form displays so it is readable although still not aesthetically pleasing this would do. Thing is I don’t know how to override that “for real” so to speak. Can someone please help I’ve spent a long time googling and searching these forums but cannot find the answer.

    
    ### WordPress Environment ###
    
    Home URL: http://sigmatau.ukmarras.com
    Site URL: http://sigmatau.ukmarras.com
    WC Version: 3.3.3
    Log Directory Writable: ✔
    WP Version: 4.9.4
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 5.6.31
    PHP Post Max Size: 96 MB
    PHP Time Limit: 50
    PHP Max Input Vars: 5000
    cURL Version: 7.47.0
    OpenSSL/1.0.2g
    
    SUHOSIN Installed: –
    Max Upload Size: 96 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.3.3
    WC Database Prefix: sigmatau_
    MaxMind GeoIP Database: ❌ The MaxMind GeoIP Database does not exist - Geolocation will not function. You can download and install it manually from http://dev.maxmind.com/geoip/legacy/geolite/ to the path: . Scroll down to "Downloads" and download the "Binary / gzip" file next to "GeoLite Country". Please remember to uncompress GeoIP.dat.gz and upload the GeoIP.dat file only.
    Total Database Size: 206.94MB
    Database Data Size: 116.62MB
    Database Index Size: 90.32MB
    sigmatau_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB
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    phpbb_sessions: Data: 91.51MB + Index: 42.11MB
    phpbb_sessions_keys: Data: 0.04MB + Index: 0.05MB
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    phpbb_smilies: Data: 0.03MB + Index: 0.01MB
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    phpbb_styles_imageset: Data: 0.00MB + Index: 0.01MB
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    phpbb_user_group: Data: 0.31MB + Index: 0.88MB
    phpbb_warnings: Data: 0.00MB + Index: 0.00MB
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    sigmatau_commentmeta: Data: 0.02MB + Index: 0.03MB
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    sigmatau_options: Data: 3.03MB + Index: 0.08MB
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    sigmatau_posts: Data: 0.17MB + Index: 0.06MB
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    sigmatau_term_taxonomy: Data: 0.02MB + Index: 0.03MB
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    ### Post Type Counts ###
    
    attachment: 34
    custom_css: 1
    customize_changeset: 43
    display_type: 7
    jetpack_migration: 2
    jp_img_sitemap: 1
    jp_sitemap: 1
    jp_sitemap_master: 1
    nav_menu_item: 21
    ngg_gallery: 2
    ngg_pictures: 2
    option-tree: 1
    page: 16
    post: 9
    product: 6
    revision: 45
    vcv_templates: 9
    wpcf7_contact_form: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ❌Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ✔
    
    ### Active Plugins (13) ###
    
    Akismet Anti-Spam: by Automattic – 4.0.3
    Contact Form 7 Live Preview: by Angus Russell – 0.1.1
    Contact Form 7: by Takayuki Miyoshi – 5.0.1
    Jetpack by WordPress.com: by Automattic – 5.8
    Material Design for Contact Form 7: by Angus Russell – 1.6.1
    One.com themes and plugins: by One.com – 0.2.12
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.0.2
    TinyMCE Advanced: by Andrew Ozz – 4.6.7
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.14.4
    
    Visual Composer Website Builder: by The Visual Composer Team – 2.0
    WooCommerce PayPal Express Checkout Gateway: by WooCommerce – 1.5.2 – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 3.3.3
    NextGEN Gallery: by Imagely – 2.2.54
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #11 - /design/
    Basket: #122 - /basket/
    Checkout: #123 - /checkout/
    My account: #124 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Artistry
    Version: 0.1.16
    Author URL: https://www.one.com/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ❌ Not declared
    
    ### Templates ###
    
    Overrides: –
    

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Mikey (a11n)

    (@mikeyarce)

    Hi@sigmataugfx,

    Hopefully someone can help me, I am using a free theme called artistry I have managed to get around some simple issues but now I have a problem on one of the most important pages, the checkout page. Basically to reproduce the error you have to add something to your cart then go to checkout and on the customer billing info screen the form fields don’t display correctly,

    It sounds like this might be a theme issue. If you temporarily switch to a default theme like Twenty Seventeen, does the problem go away?

    If it does, contact the theme author to see if they can help you with this issue.

Viewing 1 replies (of 1 total)
  • The topic ‘Checkout forms not displaying correctly in theme.’ is closed to new replies.