Support » Plugin: WooCommerce Square » Checkout Field Entry (Credit Card) blocked on Android

  • Resolved twyvel

    (@twyvel)


    On Android my users can’t enter their card details. The fields start with a grey box in them and then work when you change the shipping method. I am losing lots of money because my customers can’t enter their credit card details.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    Just a note that we are actively working on trying to isolate and replicate this issue, thanks for lettings us know about it!

    Thread Starter twyvel

    (@twyvel)

    Hi @slash1andy thanks for that. I’ve just found out that this issue is also occurring on Windows PCs. I’ve had to disable Square and enable Stripe for the time being. Could you please let me know when it’s fixed

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    You can keep an eye out for the next release of Square (should be 2.1.4). That should include the fix for this.

    Hi there!
    I’m having the same issue on Chrome – Windows and MacOS.
    In my DevTools Console, I get a 404 error for woocommerce-square/vendor/skyverge/wc-plugin-framework/woocommerce/payment-gateway/assets/js/frontend/sv-wc-payment-gateway-payment-form.min.js.map
    The file is actually missing on the server, but I downloaded the plugin from WP and the file isn’t there either. Not sure if this is related to the issue or not.

    I am also having this same issue. Customers are unable to checkout and seeing a 404 error on woocommerce-square/vendor/skyverge/wc-plugin-framework/woocommerce/payment-gateway/assets/js/frontend/sv-wc-payment-gateway-payment-form.min.js.map

    When can we expect a fix for this?

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there all!

    This (the fields being unable to be filled) has been resolved in 2.1.4, which is the latest version available for update on WordPress.org here. That will resolved the card field issues with reloading/refreshing.

    As to the issue with a 404 on a file that @geea and @sandw are reporting, I am not able to replicate this. Please update to 2.1.4 and see if that helps, and if not, please open a new ticket/topic here in the forum, so that we can investigate further.

    Have a great one.

Viewing 6 replies - 1 through 6 (of 6 total)
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