Support » Plugin: Paid Memberships Pro » Checkout failing no username

  • Resolved Chudz

    (@chudz)


    I have had this happen on my website but it is also happening on a friends website:

    https://imgur.com/Qwe9wiJ

    Seems hit and miss sometimes it works sometimes it doesn’t, the user get this error: “They get an error saying cannot create account as username was blank therefore the user will be none”

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  • Plugin Author Andrew Lima

    (@andrewza)

    Hi @chudz,

    Thank you for using Paid Memberships Pro.

    This issue is usually caused by either custom code or another plugin that interferes with the WordPress user registration process. I would recommend in deactivating all plugins except Paid Memberships Pro and see if the issue persists.

    If not, there is definitely a conflict. You then can activate one plugin at a time and retest your checkout every time. Once the issue returns, the last plugin activated is the culprit.

    Please keep me posted with your findings.

Viewing 1 replies (of 1 total)
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