Checkout error when choosing delivery to different address

  • Resolved risiak77

    (@risiak77)


    4 years, 1 month ago

    Hi all,
    one of the customers today noticed error on our page during Checkout. When he opt for “Deliver to different address” an error “Please fill out all required fields” appears.

    I double tested the check out process and even all fields are filled, this message still appears and client is unable to complete checkout process.

    Any help will be appreciated.

    Thx a lot

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    4 years, 1 month ago

    Hi @risiak77,

    Looking at your site today I added a product to cart and on the checkout page entered an alternative shipping address. After carrying out that test I still shipping charges displaying on your checkout page like in this example below.

    Image Link: https://cloudup.com/c2OGVyhry2b

    Is there a specific process you could describe to replicate this behaviour?

    Thread Starter risiak77

    (@risiak77)

    4 years, 1 month ago

    Hello Stuart,

    thx for you reply. Have you tried to click on orange Order button (OBJEDNAT S POVINNOSTOU PLATBY) ? When I click button the screen moves up and show the message.

    Pls see short video
    https://uloz.to/file/y4iEqPChgeGW/vid1-mp4

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    4 years, 1 month ago

    Hey again!

    On checking into this, I see a JavaScript error in the console for the checkout page.

    That indicates there’s an issue there. The error is with the Google Pay integration on the checkout page:
    Link to image: https://d.pr/i/M4lQNj

    Can you try disabling that and seeing if it works?

    Thread Starter risiak77

    (@risiak77)

    4 years, 1 month ago

    Hi AW,

    I turned off Google Pay, but the problem still persists. I will leave Google Pay off overnight and will turn it on in 9 hours. Pls try it yourself whether it works for you and let me know.

    Thx
    R

    Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    4 years, 1 month ago

    Hey @risiak77,

    I’m seeing still Google Pay enabled today and I receive the “Please fill out all required fields” message displaying.

    What I’d suggest on your site going forward is to test on your site by disabling all other plugins aside from WooCommerce along with switching to a theme like Storefront. This will help with trying to and locate what software you have installed which could possibly be causing this behaviour? You could use a free plugin called Health Check and Troubleshooting to carry out such testing.

    With Troubleshooting, mode enabled all plugins will be deactivated and you can then activate only the plugins you require for testing like WooCommerce. Only the admin of the site will see these change during changing and any visitors will see the site as it is now.

    Once you have disabled all other plugins and switched theme if the behaviour is resolved you can then enabled your theme and sites plugins testing after each one is enabled until the behaviour returns to locate the culprit.

    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Plugin Support Tseten a11n

    (@tibetanitech)

    4 years, 1 month ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Checkout error when choosing delivery to different address’ is closed to new replies.