Title: Checkout Error – Something went wrong Last modified: August 21, 2021 --- # Checkout Error – Something went wrong * Resolved [dunoman77](https://wordpress.org/support/users/dunoman77/) * (@dunoman77) * [4 years, 8 months ago](https://wordpress.org/support/topic/checkout-error-something-went-wrong/) * When you enter wrong card details for example, the error says β€œSomething went wrong. Please contact us to get assistance.” But in the backend of woocommerce I can see CVC code was entered wrong. * How can this information be relayed to the customer? * Thankyou πŸ™‚ Viewing 4 replies - 1 through 4 (of 4 total) * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [4 years, 8 months ago](https://wordpress.org/support/topic/checkout-error-something-went-wrong/#post-14793061) * Hi [@dunoman77](https://wordpress.org/support/users/dunoman77/), * This is related to your Payment Gateway, which one are you using? Also, can you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select β€œGet system report” and then β€œCopy for support”. Once you’ve done that, paste it here in your response. * Thanks. * Thread Starter [dunoman77](https://wordpress.org/support/users/dunoman77/) * (@dunoman77) * [4 years, 8 months ago](https://wordpress.org/support/topic/checkout-error-something-went-wrong/#post-14793851) * Hey Mirko, thanks for the prompt response, here is the requested information – * The payment gateway is currently : WooCommerce Payments – Credit card / debit card * ``` ### WordPress Environment ### WordPress address (URL): http://www.jazhomeandbody.com.au Site address (URL): http://www.jazhomeandbody.com.au WC Version: 5.6.0 REST API Version: βœ” 5.6.0 WC Blocks Version: βœ” 5.5.1 Action Scheduler Version: βœ” 3.2.1 WC Admin Version: βœ” 2.5.1 Log Directory Writable: βœ” WP Version: ❌ 5.7.2 - There is a newer version of WordPress available (5.8) WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: βœ” Language: en_US External object cache: – ### Server Environment ### Server Info: Apache/2.4.48 (Unix) 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post: 2 product: 26 product_variation: 9090 revision: 769 shop_coupon: 9 shop_order: 45 smart_offers: 9 wpforms: 1 ### Security ### Secure connection (HTTPS): βœ” Hide errors from visitors: βœ” ### Active Plugins (21) ### Advanced Coupons for WooCommerce Free: by Rymera Web Co – 1.5 Advanced Coupons for WooCommerce Premium: by Rymera Web Co – 2.7 Creative Mail by Constant Contact: by Constant Contact – 1.4.3 Elementor Pro: by Elementor.com – 3.3.1 Elementor: by Elementor.com – 3.2.5 Essential Addons for Elementor: by WPDeveloper – 4.8.3 Facebook for WooCommerce: by Facebook – 2.6.1 Flexible Shipping: by WP Desk – 4.7.2 Elementor Header & Footer Builder: by Brainstorm Force Nikhil Chavan – 1.6.4 Jetpack: by Automattic – 10.0 Mailchimp for WooCommerce: by Mailchimp – 2.5.2 MailPoet 3 (New): by MailPoet – 3.67.0 Members: by MemberPress – 3.1.5 Templately: by Templately – 1.3.0 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 2.16.59.1 WooCommerce Blocks: by Automattic – 5.5.1 WooCommerce Payments: by Automattic – 2.8.4 WooCommerce Shipping & Tax: by WooCommerce – 1.25.18 WooCommerce: by Automattic – 5.6.0 WP Mail SMTP: by WPForms – 3.0.3 WPForms Lite: by WPForms – 1.6.8.1 ### Inactive Plugins (10) ### All-in-One WP Migration: by ServMask – 7.46 All in One SEO: by All in One SEO Team – 4.1.3.3 AMP: by AMP Project Contributors – 2.1.3 AWS for WordPress: by AWS Labs WP Engine – 4.3.2 Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.18.0 Google Listings and Ads: by WooCommerce – 1.4.1 Hello Dolly: by Matt Mullenweg – 1.7.2 Smart Offers: by StoreApps – 4.0.1 TaxoPress: by TaxoPress – 3.2.0 W3 Total Cache: by BoldGrid – 2.1.6 ### Settings ### API Enabled: – Force SSL: βœ” Currency: AUD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: βœ” ### WC Pages ### Shop base: #6 - /shop/ Cart: #7 - /cart/ Checkout: #8 - /checkout/ My account: #11917 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Storefront Version: 3.7.0 (update to version 3.8.1 is available) Author URL: https://woocommerce.com/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: βœ” ### Templates ### Overrides: storefront/woocommerce/emails/admin-cancelled-order.php storefront/woocommerce/emails/admin-new-order.php storefront/woocommerce/emails/customer-invoice.php storefront/woocommerce/emails/customer-processing-order.php ### Action Scheduler ### Complete: 1,562 Oldest: 2021-07-24 12:33:11 +1000 Newest: 2021-08-23 10:04:03 +1000 Failed: 38 Oldest: 2021-07-24 23:13:56 +1000 Newest: 2021-07-25 11:33:07 +1000 Pending: 6 Oldest: 2021-08-23 10:07:06 +1000 Newest: 2021-08-29 13:56:06 +1000 ### Status report information ### Generated at: 2021-08-23 10:04:25 +10:00 ``` * Plugin Support [abwaita a11n](https://wordpress.org/support/users/abwaita/) * (@abwaita) * [4 years, 8 months ago](https://wordpress.org/support/topic/checkout-error-something-went-wrong/#post-14794797) * Thanks for sharing the SSR [@dunoman77](https://wordpress.org/support/users/dunoman77/). * I see that you’re using the WooCommerce Payments plugin. * Thus, I would request that you post directly on the WooCommerce Payments forum for the support team to assist from there – [https://wordpress.org/support/plugin/woocommerce-payments/](https://wordpress.org/support/plugin/woocommerce-payments/) * Thanks. * Plugin Support [abwaita a11n](https://wordpress.org/support/users/abwaita/) * (@abwaita) * [4 years, 8 months ago](https://wordpress.org/support/topic/checkout-error-something-went-wrong/#post-14819148) * Hi, We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to create a ticket with us. * If you have further questions, please feel free to open a new topic. * Thanks. Viewing 4 replies - 1 through 4 (of 4 total) The topic β€˜Checkout Error – Something went wrong’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 4 replies * 3 participants * Last reply from: [abwaita a11n](https://wordpress.org/support/users/abwaita/) * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/checkout-error-something-went-wrong/#post-14819148) * Status: resolved