Support » Plugin: WooCommerce » Checkout Error Message After Cancelled PayPal Payment

  • Resolved donaldglover

    (@donaldglover)


    Hello,

    When a customer cancels their order (via PayPal Standard Checkout), they return back the their cart and see a big red error message “Your order can no longer be cancelled. Please contact us if you need assistance.” Even though the order successfully cancels.

    I’ve had numerous anxious customers contact us to ensure the order was cancelled after seeing this message and I am wondering why it shows up?

    Is there any way to remove this notice completely?

    Paypal is the only method of payment we accept. The notice always comes up when a customer clicks checkout with PayPal, gets taken to the Paypal checkout process, then clicks “cancel and return to merchant”.

    All plugins are up to date.

    Any help on these error messages is greatly appreciated, thank you!

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