When a customer cancels their order (via PayPal Standard Checkout), they return back the their cart and see a big red error message “Your order can no longer be cancelled. Please contact us if you need assistance.” Even though the order successfully cancels.
I’ve had numerous anxious customers contact us to ensure the order was cancelled after seeing this message and I am wondering why it shows up?
Is there any way to remove this notice completely?
Paypal is the only method of payment we accept. The notice always comes up when a customer clicks checkout with PayPal, gets taken to the Paypal checkout process, then clicks “cancel and return to merchant”.
All plugins are up to date.
Any help on these error messages is greatly appreciated, thank you!
If it does indeed sound familiar, please go ahead and add your own comment to the thread if you can. This will give the developers a good idea of the size and impacts of the issue and will be resolved there.
As a temporary workaround, you can use a translation plugin like Loco Translate to change the notice to something a little more suited to this type of situation.