Title: Checkout error
Last modified: October 20, 2025

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# Checkout error

 *  Resolved [Avinash Patel](https://wordpress.org/support/users/avinashdigitl/)
 * (@avinashdigitl)
 * [7 months, 2 weeks ago](https://wordpress.org/support/topic/checkout-error-53/)
 * **Product:** [1-Day FAA Level 2 Award in First Aid for Mental Health (RQF)](https://compliancetrainingltd.co.uk/product/1-day-faa-level-2-award-in-first-aid-for-mental-health-rqf/)
   **
   Checkout:** [https://compliancetrainingltd.co.uk/checkout/](https://compliancetrainingltd.co.uk/checkout/)**
   Error Screenshot:** [https://prnt.sc/qXOMWgJrjeUN](https://prnt.sc/qXOMWgJrjeUN)
 * I’m having an issue where the checkout page doesn’t load the payment section 
   properly (it keeps showing a loading spinner). Has anyone experienced this before
   or knows how to resolve it?
   System Status: [https://privnote.com/JbOrtehx#MffjSKYEM](https://privnote.com/JbOrtehx#MffjSKYEM)
 * Any help would be greatly appreciated — thank you in advance!
    -  This topic was modified 7 months, 2 weeks ago by [Avinash Patel](https://wordpress.org/support/users/avinashdigitl/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcheckout-error-53%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [Frank Remmy (woo-hc)](https://wordpress.org/support/users/frankremmy/)
 * (@frankremmy)
 * [7 months, 2 weeks ago](https://wordpress.org/support/topic/checkout-error-53/#post-18687377)
 * Hi [@avinashdigitl](https://wordpress.org/support/users/avinashdigitl/),
 * I can see you’re experiencing the endless loading spinner issue on your checkout
   page. This is a common problem where the payment methods section fails to load
   properly via AJAX. I’m also able to reproduce it on my side.
 * Based on your system status report, I notice a few things that could be causing
   this issue. Let me walk you through some troubleshooting steps:
    - Go to WooCommerce → Status → Logs and look for any Stripe-related errors (
      since you have Stripe logging enabled).
    - Also check your site’s error logs for any PHP errors
    - With 22 active plugins, there’s a good chance of conflicts. Try temporarily
      deactivating plugins one by one (except WooCommerce and Stripe) to see if 
      the issue resolves. The [conflict testing guide](https://woocommerce.com/document/how-to-test-for-conflicts/)
      can help with this process.
    - Since you’re using a Divi child theme, try temporarily switching to a default
      theme like Storefront to see if the issue persists.
    - Clear all caches including browser cache, any caching plugins, and server-
      level caches.
 * Let me know what you find. Looking forward to your response.
 *  Thread Starter [Avinash Patel](https://wordpress.org/support/users/avinashdigitl/)
 * (@avinashdigitl)
 * [7 months, 2 weeks ago](https://wordpress.org/support/topic/checkout-error-53/#post-18687448)
 * Here are the requested details:
    - **Stripe Logs:** [https://we.tl/t-xjmBLOgAUt](https://we.tl/t-xjmBLOgAUt)
    - **System Status:** [https://privnote.com/JbOrtehx#MffjSKYEM](https://privnote.com/JbOrtehx#MffjSKYEM)
 * We’re unable to disable any plugins or the theme directly on the live site, but
   we can perform testing on our staging environment instead. Could you please review
   the provided information and assist us further?
 * Thank you in advance for your help!
    -  This reply was modified 7 months, 2 weeks ago by [Avinash Patel](https://wordpress.org/support/users/avinashdigitl/).
 *  Plugin Support [LovingBro (woo-hc)](https://wordpress.org/support/users/lovingbro/)
 * (@lovingbro)
 * [7 months, 2 weeks ago](https://wordpress.org/support/topic/checkout-error-53/#post-18687476)
 * Hi [@avinashdigitl](https://wordpress.org/support/users/avinashdigitl/),
 * Thank you for sharing both the Stripe log and your System Status Report; I’ve
   reviewed them, and nothing unusual stands out in either.
 * Based on the screenshot you shared earlier showing the checkout section stuck
   on loading, this typically points to a JavaScript or AJAX conflict between plugins
   or with your theme. Since you mentioned you can’t perform tests on the live site,
   setting up a **staging site** is the best approach.
 * Once your staging environment is ready, please try a **conflict test** by:
    1. Switching temporarily to a default theme like **Storefront**.
    2. Deactivating all plugins except **WooCommerce** and **Stripe**.
    3. Checking if the payment section loads correctly.
 * Additionally, while testing, open your browser’s **Developer Tools → Console**
   and **Network** tabs to check for any JavaScript errors or failed requests related
   to Stripe — these can help identify what’s blocking the payment section from 
   loading.
 * Once you’ve tested, please share what you find so we can guide you further.
 *  Thread Starter [Avinash Patel](https://wordpress.org/support/users/avinashdigitl/)
 * (@avinashdigitl)
 * [7 months, 1 week ago](https://wordpress.org/support/topic/checkout-error-53/#post-18688002)
 * Hello, this is resolved now, we have found there was theme conflict issue. You
   can mark this one as resolved.
 *  [Sai (woo-hc)](https://wordpress.org/support/users/saivutukuru/)
 * (@saivutukuru)
 * [7 months, 1 week ago](https://wordpress.org/support/topic/checkout-error-53/#post-18688069)
 * Hi [@avinashdigitl](https://wordpress.org/support/users/avinashdigitl/),
 * Thanks for confirming that the issue was resolved. I’m glad to hear it! 
 * If you have a moment, we’d really appreciate it if you could take a minute to
   share your experience with our support by leaving a quick review [here.](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/#new-post)
 * Your feedback helps us improve and means a lot to the team.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Checkout error’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277)
 * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/)

## Tags

 * [checkout](https://wordpress.org/support/topic-tag/checkout/)
 * [woocommerc](https://wordpress.org/support/topic-tag/woocommerc/)

 * 5 replies
 * 4 participants
 * Last reply from: [Sai (woo-hc)](https://wordpress.org/support/users/saivutukuru/)
 * Last activity: [7 months, 1 week ago](https://wordpress.org/support/topic/checkout-error-53/#post-18688069)
 * Status: resolved