Title: checkout error Last modified: August 8, 2021 --- # checkout error * Resolved [sinan1](https://wordpress.org/support/users/sinan1/) * (@sinan1) * [4 years, 9 months ago](https://wordpress.org/support/topic/checkout-error-33/) * When I click place order using any payment method the process is not going through it stays on the same page. I found this error when i inspected the website. Failed to load resource: the server responded with a status of 403 () 2 ?wc-ajax =checkout * pls advice * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcheckout-error-33%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 8 replies - 1 through 8 (of 8 total) * Plugin Support [abwaita a11n](https://wordpress.org/support/users/abwaita/) * (@abwaita) * [4 years, 9 months ago](https://wordpress.org/support/topic/checkout-error-33/#post-14747330) * Hi [@sinan1](https://wordpress.org/support/users/sinan1/), * It seems that the site requires one to be logged in to view/add items to the cart. Thus, we’re unable to troubleshoot further. Is it possible to remove these restrictions for a while? * In the meantime, you could check if it is one of the tools that you’re using that’s causing the issue. I’d recommend performing a conflict test as explained further in this guide: [https://docs.woocommerce.com/document/how-to-test-for-conflicts/](https://docs.woocommerce.com/document/how-to-test-for-conflicts/) * Let us know how it goes. Thanks. * Plugin Support [abwaita a11n](https://wordpress.org/support/users/abwaita/) * (@abwaita) * [4 years, 9 months ago](https://wordpress.org/support/topic/checkout-error-33/#post-14748605) * Thanks for getting back [@sinan1](https://wordpress.org/support/users/sinan1/). * Note that these forums are public, therefore, do not share login credentials of any kind. Moderators here will be able to remove the shared details but I’d recommend changing the credentials the soonest you can. * To troubleshoot the issue further, were you able to do a [conflict test](https://docs.woocommerce.com/document/how-to-test-for-conflicts/) to see whether it persists when you switch to a default WP theme and deactivate all plugins apart from WooCommerce? * Thanks. * Moderator [Yui](https://wordpress.org/support/users/fierevere/) * (@fierevere) * 永子 * [4 years, 9 months ago](https://wordpress.org/support/topic/checkout-error-33/#post-14748760) * [@sinan1](https://wordpress.org/support/users/sinan1/) * I have removed your comment. * Do not post email adresses, logins, passwords or other information that should stay private. Change your password ASAP and consider your site compromised. * Also do not offer to log in to your site. * forum guidelines: [https://wordpress.org/support/guidelines/#the-bad-stuff](https://wordpress.org/support/guidelines/#the-bad-stuff) * Thread Starter [sinan1](https://wordpress.org/support/users/sinan1/) * (@sinan1) * [4 years, 9 months ago](https://wordpress.org/support/topic/checkout-error-33/#post-14748782) * I did a conflict test by deactivating all and just activating woocommerce still no differences were shown. what shall I do? - This reply was modified 4 years, 9 months ago by [sinan1](https://wordpress.org/support/users/sinan1/). * [Ian Sackofwits](https://wordpress.org/support/users/plantprogrammer/) * (@plantprogrammer) * [4 years, 9 months ago](https://wordpress.org/support/topic/checkout-error-33/#post-14749901) * Hi, sinan1, I’m another WooCommerce user, this could also be possibly related to your webhosting service or htaccess file. * Your .htaccess file may need to be regenerated, which you can do by just saving the permalink settings again keeping all the current settings intact and not changing any settings: [https://wordpress.org/support/article/settings-permalinks-screen/](https://wordpress.org/support/article/settings-permalinks-screen/) * Although this is an old Github topic, this page may give you more information about a similar issue: [https://github.com/woocommerce/woocommerce/issues/14149](https://github.com/woocommerce/woocommerce/issues/14149) * In the worst case, you could always contact your hosting company to see if something is restricting access as 403 indicates access is forbidden to that resource. * Plugin Support [Gabriel – a11n](https://wordpress.org/support/users/gabrielfuentes/) * (@gabrielfuentes) * [4 years, 9 months ago](https://wordpress.org/support/topic/checkout-error-33/#post-14750979) * Hi [@sinan1](https://wordpress.org/support/users/sinan1/) 👋 * Have you also changed your theme to the **Storefront** theme to see if the issue persists? * Additionally, please feel free to follow the recommendations from [@plantprogrammer](https://wordpress.org/support/users/plantprogrammer/) to see if that works for you. * Cheers 🙂 * Thread Starter [sinan1](https://wordpress.org/support/users/sinan1/) * (@sinan1) * [4 years, 9 months ago](https://wordpress.org/support/topic/checkout-error-33/#post-14755662) * its been resolved thank you * Plugin Support [abwaita a11n](https://wordpress.org/support/users/abwaita/) * (@abwaita) * [4 years, 9 months ago](https://wordpress.org/support/topic/checkout-error-33/#post-14759757) * Glad to hear it, thanks for the update. * If you get the chance, you could share here how you eventually solved the issue in this particular case. * Many thanks. Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘checkout error’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 8 replies * 5 participants * Last reply from: [abwaita a11n](https://wordpress.org/support/users/abwaita/) * Last activity: [4 years, 9 months ago](https://wordpress.org/support/topic/checkout-error-33/#post-14759757) * Status: resolved