Support » Plugin: WooCommerce » Checkout Endless Spinner

  • Hello. I looked around and found two posts about people having problems with their Checkout screen where the loading spinner never stops, thus not being able to check out. Both threads were replied with plugin problems.

    I have troubleshot the endless spinner by turning off all my plugins and it still spins. If someone can give me possible options to solutions, that would be most helpful.

    I am currently using the most recent version fo woocommerce Version 3.8.0

    Thank you

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support laceyrod

    (@laceyrod)

    Automattic Happiness Engineer

    Hi there,

    Thanks for reaching out.

    I have troubleshot the endless spinner by turning off all my plugins and it still spins. If someone can give me possible options to solutions, that would be most helpful.

    This can also be caused by a theme conflict. By any chance, have you tried temporarily switching to one of our default themes, like Storefront?: https://woocommerce.com/storefront/

    If this resolves the issue, you’ll want to reach out to your theme author for further support.

    Hope this helps!

    Hello Laceyrod,

    Thank you for your reply.

    I changed the theme to Twenty Nineteen and the Checkout section is ghosted/grayed out. The spinner loading icon is not there. Due to the area being grayed out, I cannot click on the PayPal Links to check out.

    Thanks

    • This reply was modified 3 weeks, 5 days ago by fernandolawl.

    Also here is a copy of my System report. Hope this helps…

    
    ### WordPress Environment ###
    
    WordPress address (URL): (I'm hiding the URL but this was coorect)
    Site address (URL): (I'm hiding the URL but this was coorect)
    WC Version: 3.8.0
    REST API Version: ✔ 1.0.2
    Log Directory Writable: ✔
    WP Version: 5.2.4
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.1.14 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 260 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.19.7
    NSS/3.27.1
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.41-84.1
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.8.0
    WC Database Prefix: wp_greenwall
    Total Database Size: 11.76MB
    Database Data Size: 11.49MB
    Database Index Size: 0.27MB
    wp_greenwallwoocommerce_sessions: Data: 0.12MB + Index: 0.01MB + Engine MyISAM
    wp_greenwallwoocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_greenwallwoocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_greenwallwoocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_greenwallwoocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_greenwallwoocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_greenwallwoocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_greenwallwoocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_greenwallwoocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_greenwallwoocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_greenwallwoocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_greenwallwoocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_greenwallwoocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_greenwallwoocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_greenwallcommentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_greenwallcomments: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    wp_greenwalllinks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_greenwallmailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_greenwallmailchimp_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_greenwalloptions: Data: 0.92MB + Index: 0.06MB + Engine MyISAM
    wp_greenwallpostmeta: Data: 10.18MB + Index: 0.04MB + Engine MyISAM
    wp_greenwallposts: Data: 0.24MB + Index: 0.05MB + Engine MyISAM
    wp_greenwalltermmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_greenwallterms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_greenwallterm_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_greenwallterm_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_greenwallusermeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_greenwallusers: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_greenwallwc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_greenwallwc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_greenwallwc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_greenwallwc_customer_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_greenwallwc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_greenwallwc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_greenwallwc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_greenwallwc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_greenwallwc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_greenwallwc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_greenwallwc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_greenwallwc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (8) ###
    
    Beaver Builder Plugin (Pro Version): by The Beaver Builder Team – 2.2.6.1
    Facebook for WooCommerce: by Facebook – 1.9.15 – Not tested with the active version of WooCommerce
    Flexible Shipping UPS: by WP Desk – 1.7.5
    Ninja Beaver Lite Addons for Beaver Builder: by Ninja Team – 2.3.1
    WooCommerce Admin: by WooCommerce – 0.21.0 – Not tested with the active version of WooCommerce
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.17 – Not tested with the active version of WooCommerce
    WooCommerce Services: by Automattic – 1.21.1 – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 3.8.0
    
    ### Inactive Plugins (4) ###
    
    Akismet Anti-Spam: by Automattic – 4.1.3
    Hello Dolly: by Matt Mullenweg – 1.7.2
    Jetpack by WordPress.com: by Automattic – 7.8
    Mailchimp for WooCommerce: by Mailchimp – 2.3 – Not tested with the active version of WooCommerce
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #6 - /shop/
    Cart: #7 - /cart/
    Checkout: #8 - /checkout/
    My account: #9 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Green Living Wall
    Version: 4.0
    Author URL: https://greenlivingwall.com
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ❌ Not declared
    
    ### Templates ###
    
    Archive Template: Your theme has a woocommerce.php file
    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 75
    Oldest: 2019-11-01 18:02:45 +0000
    Newest: 2019-11-11 17:13:41 +0000
    
    Pending: 1
    Oldest: 2019-11-11 18:00:05 +0000
    Newest: 2019-11-11 18:00:05 +0000
    
    Canceled: 0
    Oldest: –
    Newest: –
    
    In-progress: 0
    Oldest: –
    Newest: –
    
    Failed: 0
    Oldest: –
    Newest: –
    
    
    Plugin Support Kenin

    (@kbassart)

    Automattic Happiness Engineer

    Hi there,

    It’s a bit difficult to troubleshoot this without being able to see the site in question. Does the checkout load properly if you complete a conflict test as outlined here:

    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Hi Kenin @kbassart,
    Here is the site https://tinyurl.com/rvkn5zq.

    Thanks

    • This reply was modified 3 weeks, 5 days ago by fernandolawl.
    Plugin Support Kenin

    (@kbassart)

    Automattic Happiness Engineer

    Hi @fernandolawl

    Were you able to completed the conflict test as advised in the prior response? You can do so by following the steps outlined here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Yes I did.
    1) I did switch to the default wordpress theme. The infinite loading icon is still there with the grayed out checkout area.
    2) I did Temporarily deactivate all plugins.

    I have also additionally reverted to an older version of woocommerce. Version 3.7.1 . It still is grayed out.

    I reached out to my hosting company’s tech support and they spent an hour and a half with me on troubleshooting and testing.

    I’m so frustrated and cannot figure out why this is not working.

Viewing 7 replies - 1 through 7 (of 7 total)
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