Support » Plugin: WooCommerce » Checkout displaying order from previous customer

  • Resolved encountertherapy

    (@encountertherapy)


    Hi,

    I’ve started having a problem with the checkout page on my website. A customer successfully placed and paid for a booking yesterday, but now whenever anyone tries to book anything, and goes to the checkout page, the following is displayed:

    Thank you. Your order has been received.

    … and then shows the order details of the order placed by the customer last night. Not only is this is very confusing for new customers, but they are also unable to proceed with their order as the PayPal button is missing.

    Can anyone please help explain what’s going on, and how I can fix this?

    Thanks,
    Neil

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Praveen

    (@spraveenitpro)

    Automattic Happiness Engineer

    Hi @encountertherapy

    I had a look at the store and this is strange, Your checkout page is pointing to a Thank you for the order page, This should not be.

    Can you first ensure that the correct checkout page is setup like below:

    If that had been changed then change it back to the original checkout page and click the save changes page followed by placing a test order to see if the behaviour persists.

    Let us know.
    Cheers!

    Hi Praveen,

    Thanks so much for having a look. I’ve checked the page above and it displays just the same as your example. I even changed it to something, saved, and then changed it back and saved, but running through the order process it still behaves exactly the same.

    Many thanks,
    Neil

    Plugin Support Praveen

    (@spraveenitpro)

    Automattic Happiness Engineer

    Hi @encountertherapy

    Ok, Now I am suspecting one of the other plugins interfering with the checkout process.

    This may be a plugin or theme conflict. Please attempt to disable all plugins except WooCommerce, and switch to the Storefront theme – https://en-ca.wordpress.org/themes/storefront/. If the problem goes away, enable them one by one to identify the source of the problem.

    Now, it is highly recommended that you do this test on a staging site [copy of the live site.]
     
    If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site

    Cheers!

    Hi Praveen,

    So I thought back about what might have changed recently, and I had updated my theme earlier in the week. I had a problem with it after updating, and so I reverted back to the previous version – and all seemed ok. I hadn’t made any other changes – and it was after an order had been placed since reverting back that I had this problem.

    So… I changed the theme to Twenty Seventeen, moved through the order process to the checkout page and all was ok. I then changed the theme back again and it now started working ok again with my original theme.

    All is now ok therefore, although I’m a little concerned why this happened and whether I may have a problem again.

    Thanks again for you help 🙂

    Neil

    Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hey Neil,

    Happy to hear this is working now!

    > though I’m a little concerned why this happened and whether I may have a problem again.

    I hear you! It is great when things “just work” again but not knowing the cause of a very concerning issue like you had is disconcerting.

    If something like this happens again, we often find that our Conflict Test is the best process to go through to identify what happened, along with what you did of thinking back to anything that had recently been changed.

    Full details of the conflict test is here – https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    I will mark this thread as Resolve now, but please do open a new one if you need any more help!

    Thanks,

Viewing 5 replies - 1 through 5 (of 5 total)
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