Title: Checkout Coupon Issues
Last modified: February 19, 2020

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# Checkout Coupon Issues

 *  [mbernskoetter](https://wordpress.org/support/users/mbernskoetter/)
 * (@mbernskoetter)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/checkout-coupon-issues/)
 * We have installed and configured this plugin and have discovered that the checkout
   page total no longer reflects the coupon adjustments that have been added to 
   the cart. They are still listed above the shipping totals, but the value is no
   longer deducted from the checkout total.
 * Disabling this plugin returns the checkout page to it’s original functionality
   where it will display the total with the coupon values applied.
 * Can you assist in finding a reasonable resolution to this problem?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcheckout-coupon-issues%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [UPS](https://wordpress.org/support/users/officialups/)
 * (@officialups)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/checkout-coupon-issues/#post-12483927)
 * Hello,
    Please contact us at [UPSB2CEcommercePluginSupport@ups.com](https://wordpress.org/support/topic/checkout-coupon-issues/UPSB2CEcommercePluginSupport@ups.com?output_format=md)
   and provide your UPS account number and contact information so we can reach out
   directly. Thank You.
 *  [telemarker](https://wordpress.org/support/users/telemarker/)
 * (@telemarker)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/checkout-coupon-issues/#post-13222035)
 * this is correct – you cannot add a free shipping code.
    well in fact you can,
   but then the order won’t get recognized by the plugin.
 *  [telemarker](https://wordpress.org/support/users/telemarker/)
 * (@telemarker)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/checkout-coupon-issues/#post-13226215)
 * the problem also is that you cannot sell digital products or coupons because 
   the ups plugin is interfering with anything that has to do with free shipping.
   
   please solve that as fast as possible!
 *  Plugin Author [UPS](https://wordpress.org/support/users/officialups/)
 * (@officialups)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/checkout-coupon-issues/#post-13503772)
 * Dear Sir, Madame,
    Apologies for the delayed response. If your error still exists
   can you pls call our UPS technology support desk by contacting the phone numbers
   below. The support team will create a case number and provide resolution. Thank
   you, UPS
 * United States 1-877-289-6418
    Belgium +32-(0)22 566619 France +33-(0)157324060
   Germany +49-(0)69 66308037 Italy +39-0248270032 Netherlands +31-(0)205040602 
   Poland +48 (0) 22 203 03 21 Spain +34-(0)917459877 United Kingdom +44-(0)207 
   9490192

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Checkout Coupon Issues’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/ups-eu-woocommerce_beb4ad.svg)
 * [UPS Shipping and UPS Access Point™: Official Plugin](https://wordpress.org/plugins/ups-eu-woocommerce/)
 * [Support Threads](https://wordpress.org/support/plugin/ups-eu-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/ups-eu-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ups-eu-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ups-eu-woocommerce/reviews/)

## Tags

 * [configuration](https://wordpress.org/support/topic-tag/configuration/)

 * 4 replies
 * 3 participants
 * Last reply from: [UPS](https://wordpress.org/support/users/officialups/)
 * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/checkout-coupon-issues/#post-13503772)
 * Status: not resolved