Support » Fixing WordPress » Checkout Coupon Code shows as applied but doesn’t discount Total

  • I cannot get my coupon to be applied to the total after entering it. I have set up the coupon code “march” for 10% off. after registering on our site, adding items to meet our $45 minimum, going to checkout page, entering “march” in the coupon code area it is applied below “Subtotal” in the correct amount. But at the total below it is not subtracted from our total. Please help. I have deactivated each plugin 1 at a time and tested it with no luck. I have also switched to another theme “twenty seventeen” with no luck. Does anyone have any ideas on how I can get this to work?

    Detail below:
    WordPress environment
    Home URL: https://crystalnugs.com
    Site URL: https://crystalnugs.com
    WooCommerce version: 3.5.6
    Log directory writable: /home/stylzclothing/public_html/crystalnugs.com/wp-content/uploads/wc-logs/
    WordPress version: 5.1.1
    WordPress multisite: –
    WordPress memory limit: 512 MB
    WordPress debug mode: –
    WordPress cron:
    Language: en_US
    External object cache: –
    Server environment
    Server info: Apache
    PHP version: 7.2.6
    PHP post max size: 128 MB
    PHP time limit: 3000
    PHP max input vars: 1000
    cURL version: 7.60.0, OpenSSL/1.0.2k
    SUHOSIN installed: –
    MySQL version: 5.6.39-cll-lve
    Max upload size: 128 MB
    Default timezone is UTC:
    fsockopen/cURL:
    SoapClient:
    DOMDocument:
    GZip:
    Multibyte string:
    Remote post:
    Remote get:
    Database
    WooCommerce database version: 3.5.6
    Database prefix wp_
    MaxMind GeoIP database: /home/stylzclothing/public_html/crystalnugs.com/wp-content/uploads/GeoLite2-Country.mmdb
    Total Database Size 29.32MB
    Database Data Size 20.46MB
    Database Index Size 8.86MB
    wp_woocommerce_sessions Data: 0.03MB + Index: 0.00MB
    wp_woocommerce_api_keys Data: 0.00MB + Index: 0.00MB
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    crypto_files Data: 0.02MB + Index: 0.33MB
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    crypto_payments Data: 0.02MB + Index: 0.31MB
    crypto_products Data: 0.02MB + Index: 0.25MB
    wp_ac_abandoned_cart_history_lite Data: 0.01MB + Index: 0.00MB
    wp_ac_email_templates_lite Data: 0.01MB + Index: 0.00MB
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    wp_ac_sent_history_lite Data: 0.00MB + Index: 0.00MB
    wp_bwg_album Data: 0.00MB + Index: 0.00MB
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    wp_bwg_image Data: 0.00MB + Index: 0.00MB
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    wp_bwg_shortcode Data: 0.00MB + Index: 0.00MB
    wp_bwg_theme Data: 0.04MB + Index: 0.00MB
    wp_cb_contact_form Data: 0.00MB + Index: 0.00MB
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    wp_cb_layout_settings_table Data: 0.00MB + Index: 0.00MB
    wp_cb_licensing Data: 0.00MB + Index: 0.00MB
    wp_cb_roles_capability Data: 0.00MB + Index: 0.00MB
    wp_cfs_contacts Data: 0.00MB + Index: 0.00MB
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    wp_comments Data: 0.05MB + Index: 0.09MB
    wp_contactformmaker Data: 0.12MB + Index: 0.00MB
    wp_contactformmaker_blocked Data: 0.02MB + Index: 0.00MB
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    wp_contactformmaker_themes Data: 0.55MB + Index: 0.00MB
    wp_contactformmaker_views Data: 0.00MB + Index: 0.00MB
    wp_failed_jobs Data: 0.00MB + Index: 0.00MB
    wp_links Data: 0.02MB + Index: 0.02MB
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    wp_ngg_pictures Data: 0.01MB + Index: 0.00MB
    wp_options Data: 10.06MB + Index: 3.05MB
    wp_postmeta Data: 4.42MB + Index: 3.30MB
    wp_posts Data: 2.22MB + Index: 0.30MB
    wp_queue Data: 0.05MB + Index: 0.00MB
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    wp_woocommerce_shipping_locations Data: 0.00MB + Index: 0.00MB
    _bitpay_checkout_transactions Data: 0.00MB + Index: 0.00MB
    Post Type Counts
    attachment 363
    bwg_gallery 2
    bwg_share 1
    ccf_field 5
    ccf_form 1
    custom_css 1
    customize_changeset 12
    cybrchmpsthmoption 16
    easycontactform 1
    flowers 6
    foogallery 1
    jetpack_migration 2
    jp_img_sitemap 4
    jp_sitemap 4
    jp_sitemap_master 4
    nav_menu_item 19
    ngg_gallery 1
    ngg_pictures 6
    page 20
    post 10
    product 221
    product_variation 374
    revision 258
    shop_coupon 6
    shop_order 20
    ulpb_post 1
    user_registration 1
    vtprd-rule 1
    Security
    Secure connection (HTTPS):
    Hide errors from visitors
    Active plugins (26)
    Advanced Cron Manager by BracketSpace – 2.3.6
    Age Gate by Phil Baker – 2.3.0
    Call Now Button by Jerry Rietveld – 0.3.5
    Easy Contact Form Lite by Form Plugin Team – GhozyLab – 1.0.95
    Enhanced E-commerce for Woocommerce store by Tatvic – 2.1.6
    Google Analytics for WordPress by MonsterInsights by MonsterInsights – 7.4.2
    Health Check & Troubleshooting by The WordPress.org community – 1.2.6
    Homepage Control by WooThemes – 2.0.3
    Instagram Feed by Smash Balloon – 1.11.3
    Jetpack by WordPress.com by Automattic – 7.1.1
    Limit Login Attempts Reloaded by WPChef – 2.7.4
    Login Page Styler by Zia Imtiaz – 5.3.5
    Mailchimp for WooCommerce by Mailchimp – 2.1.14 – Not tested with the active version of WooCommerce
    Master Slider by averta – 3.5.3
    Minimum Order Amount for Woocommerce by Dario Curasì – 1.5.0
    Mobile Assistant Connector by eMagicOne – 1.4.10
    Perfect WooCommerce Brands by Alberto de Vera Sevilla – 1.7.1
    Photo Gallery by Photo Gallery Team – 1.5.18
    Really Simple SSL by Rogier Lankhorst, Mark Wolters – 3.1.5
    Checkout Field Editor for WooCommerce by ThemeHiGH – 1.3.1
    Woo Login Redirect by WP Doctor – 2.2.2 – Not tested with the active version of WooCommerce
    Abandoned Cart Lite for WooCommerce by Tyche Softwares – 5.2.1
    WooCommerce and IndicaOnline Integration Plugin by IndicaOnline – 1.2.9 – Not tested with the active version of WooCommerce
    WooCommerce Services by Automattic – 1.19.0
    WooCommerce by Automattic – 3.5.6
    Smush by WPMU DEV – 3.1.1
    Settings
    API enabled: –
    Force SSL: –
    Currency USD ($)
    Currency position left
    Thousand separator ,
    Decimal separator .
    Number of decimals 2
    Taxonomies: Product types external (external), grouped (grouped), simple (simple), variable (variable)
    Taxonomies: Product visibility exclude-from-catalog (exclude-from-catalog), exclude-from-search (exclude-from-search), featured (featured), outofstock (outofstock), rated-1 (rated-1), rated-2 (rated-2), rated-3 (rated-3), rated-4 (rated-4), rated-5 (rated-5)
    WooCommerce pages
    Shop base: #717 – /shop/
    Cart: #718 – /cart/
    Checkout: #719 – /checkout/
    My account: #720 – /my-account/
    Terms and conditions: Page not set
    Theme
    Name: Storefront
    Version: 2.4.5
    Author URL: https://woocommerce.com/
    Child theme: – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce support:
    Templates
    Overrides: –

    The page I need help with: [log in to see the link]

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  • The topic ‘Checkout Coupon Code shows as applied but doesn’t discount Total’ is closed to new replies.