Support » Plugin: WooCommerce » Checkout Coupon Code shows as applied but doesn’t discount Total

  • Resolved stylzclothing

    (@stylzclothing)


    I cannot get my coupon to be applied to the total after entering it. I have set up the coupon code “march” for 10% off. after registering on our site, adding items to meet our $45 minimum, going to checkout page, entering “march” in the coupon code area it is applied below “Subtotal” in the correct amount. But at the total below it is not subtracted from our total. Please help. I have deactivated each plugin 1 at a time and tested it with no luck. I have also switched to another theme “twenty seventeen” with no luck. Does anyone have any ideas on how I can get this to work?

    Detail below:

    
    WordPress environment
    Home URL:	https://crystalnugs.com
    Site URL:	https://crystalnugs.com
    WooCommerce version:	3.5.6
    Log directory writable:	/home/stylzclothing/public_html/crystalnugs.com/wp-content/uploads/wc-logs/
    WordPress version:	5.1.1
    WordPress multisite:	–
    WordPress memory limit:	512 MB
    WordPress debug mode:	–
    WordPress cron:
    Language:	en_US
    External object cache:	–
    Server environment
    Server info:	Apache
    PHP version:	7.2.6
    PHP post max size:	128 MB
    PHP time limit:	3000
    PHP max input vars:	1000
    cURL version:	7.60.0, OpenSSL/1.0.2k
    SUHOSIN installed:	–
    MySQL version:	5.6.39-cll-lve
    Max upload size:	128 MB
    Default timezone is UTC:
    fsockopen/cURL:
    SoapClient:
    DOMDocument:
    GZip:
    Multibyte string:
    Remote post:
    Remote get:
    Database
    WooCommerce database version:	3.5.6
    Database prefix	wp_
    MaxMind GeoIP database: /home/stylzclothing/public_html/crystalnugs.com/wp-content/uploads/GeoLite2-Country.mmdb
    Total Database Size	29.32MB
    Database Data Size	20.46MB
    Database Index Size	8.86MB
    wp_woocommerce_sessions	Data: 0.03MB + Index: 0.00MB
    wp_woocommerce_api_keys	Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_attribute_taxonomies	Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_downloadable_product_permissions	Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_order_items	Data: 0.00MB + Index: 0.01MB
    wp_woocommerce_order_itemmeta	Data: 0.03MB + Index: 0.02MB
    wp_woocommerce_tax_rates	Data: 0.00MB + Index: 0.01MB
    wp_woocommerce_tax_rate_locations	Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zones	Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_locations	Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_methods	Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_payment_tokens	Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_payment_tokenmeta	Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_log	Data: 0.00MB + Index: 0.00MB
    crypto_files	Data: 0.02MB + Index: 0.33MB
    crypto_membership	Data: 0.02MB + Index: 0.09MB
    crypto_payments	Data: 0.02MB + Index: 0.31MB
    crypto_products	Data: 0.02MB + Index: 0.25MB
    wp_ac_abandoned_cart_history_lite	Data: 0.01MB + Index: 0.00MB
    wp_ac_email_templates_lite	Data: 0.01MB + Index: 0.00MB
    wp_ac_guest_abandoned_cart_history_lite	Data: 0.00MB + Index: 0.00MB
    wp_ac_sent_history_lite	Data: 0.00MB + Index: 0.00MB
    wp_bwg_album	Data: 0.00MB + Index: 0.00MB
    wp_bwg_album_gallery	Data: 0.00MB + Index: 0.00MB
    wp_bwg_file_paths	Data: 0.00MB + Index: 0.00MB
    wp_bwg_gallery	Data: 0.00MB + Index: 0.00MB
    wp_bwg_image	Data: 0.00MB + Index: 0.00MB
    wp_bwg_image_comment	Data: 0.00MB + Index: 0.00MB
    wp_bwg_image_rate	Data: 0.00MB + Index: 0.00MB
    wp_bwg_image_tag	Data: 0.00MB + Index: 0.00MB
    wp_bwg_shortcode	Data: 0.00MB + Index: 0.00MB
    wp_bwg_theme	Data: 0.04MB + Index: 0.00MB
    wp_cb_contact_form	Data: 0.00MB + Index: 0.00MB
    wp_cb_create_control_form	Data: 0.00MB + Index: 0.00MB
    wp_cb_dynamic_settings	Data: 0.00MB + Index: 0.00MB
    wp_cb_email_template_admin	Data: 0.00MB + Index: 0.00MB
    wp_cb_form_settings_table	Data: 0.00MB + Index: 0.00MB
    wp_cb_frontend_data_table	Data: 0.00MB + Index: 0.00MB
    wp_cb_frontend_forms_table	Data: 0.00MB + Index: 0.00MB
    wp_cb_layout_settings_table	Data: 0.00MB + Index: 0.00MB
    wp_cb_licensing	Data: 0.00MB + Index: 0.00MB
    wp_cb_roles_capability	Data: 0.00MB + Index: 0.00MB
    wp_cfs_contacts	Data: 0.00MB + Index: 0.00MB
    wp_cfs_countries	Data: 0.01MB + Index: 0.00MB
    wp_cfs_forms	Data: 0.14MB + Index: 0.00MB
    wp_cfs_membership_presets	Data: 0.00MB + Index: 0.00MB
    wp_cfs_statistics	Data: 0.00MB + Index: 0.00MB
    wp_cntctfrm_field	Data: 0.00MB + Index: 0.00MB
    wp_commentmeta	Data: 0.02MB + Index: 0.03MB
    wp_comments	Data: 0.05MB + Index: 0.09MB
    wp_contactformmaker	Data: 0.12MB + Index: 0.00MB
    wp_contactformmaker_blocked	Data: 0.02MB + Index: 0.00MB
    wp_contactformmaker_submits	Data: 0.00MB + Index: 0.00MB
    wp_contactformmaker_themes	Data: 0.55MB + Index: 0.00MB
    wp_contactformmaker_views	Data: 0.00MB + Index: 0.00MB
    wp_failed_jobs	Data: 0.00MB + Index: 0.00MB
    wp_links	Data: 0.02MB + Index: 0.02MB
    wp_lps_lockdowns	Data: 0.00MB + Index: 0.00MB
    wp_lps_login_fails	Data: 0.00MB + Index: 0.00MB
    wp_mailchimp_carts	Data: 0.01MB + Index: 0.00MB
    wp_masterslider_options	Data: 0.00MB + Index: 0.00MB
    wp_masterslider_sliders	Data: 0.01MB + Index: 0.00MB
    wp_mobileassistant_accounts	Data: 0.00MB + Index: 0.00MB
    wp_mobileassistant_devices	Data: 0.00MB + Index: 0.00MB
    wp_mobileassistant_failed_login	Data: 0.00MB + Index: 0.00MB
    wp_mobileassistant_push_settings	Data: 0.00MB + Index: 0.00MB
    wp_mobileassistant_session_keys	Data: 0.00MB + Index: 0.00MB
    wp_mobileassistant_users	Data: 0.00MB + Index: 0.00MB
    wp_mobiloud_categories	Data: 0.00MB + Index: 0.00MB
    wp_mobiloud_notifications	Data: 0.00MB + Index: 0.00MB
    wp_mobiloud_notification_categories	Data: 0.00MB + Index: 0.00MB
    wp_mobiloud_pages	Data: 0.00MB + Index: 0.00MB
    wp_mollie_pending_payment	Data: 0.00MB + Index: 0.00MB
    wp_ngg_album	Data: 0.00MB + Index: 0.00MB
    wp_ngg_gallery	Data: 0.00MB + Index: 0.00MB
    wp_ngg_pictures	Data: 0.01MB + Index: 0.00MB
    wp_options	Data: 10.06MB + Index: 3.05MB
    wp_postmeta	Data: 4.42MB + Index: 3.30MB
    wp_posts	Data: 2.22MB + Index: 0.30MB
    wp_queue	Data: 0.05MB + Index: 0.00MB
    wp_smush_dir_images	Data: 0.00MB + Index: 0.00MB
    wp_social_users	Data: 0.00MB + Index: 0.00MB
    wp_termmeta	Data: 0.02MB + Index: 0.02MB
    wp_terms	Data: 0.05MB + Index: 0.03MB
    wp_term_relationships	Data: 0.13MB + Index: 0.13MB
    wp_term_taxonomy	Data: 0.06MB + Index: 0.03MB
    wp_useful_banner_manager_banners	Data: 0.02MB + Index: 0.00MB
    wp_usermeta	Data: 1.52MB + Index: 0.77MB
    wp_users	Data: 0.08MB + Index: 0.05MB
    wp_user_registration_sessions	Data: 0.00MB + Index: 0.00MB
    wp_vtprd_purchase_log	Data: 0.00MB + Index: 0.00MB
    wp_vtprd_purchase_log_product	Data: 0.00MB + Index: 0.00MB
    wp_vtprd_purchase_log_product_rule	Data: 0.00MB + Index: 0.00MB
    wp_wcii_delivery_address	Data: 0.02MB + Index: 0.00MB
    wp_wcii_discount	Data: 0.02MB + Index: 0.00MB
    wp_wcii_order	Data: 0.02MB + Index: 0.00MB
    wp_wcii_order_item	Data: 0.02MB + Index: 0.00MB
    wp_wcii_patient	Data: 0.02MB + Index: 0.02MB
    wp_wcii_patient_point	Data: 0.02MB + Index: 0.00MB
    wp_wcii_product	Data: 0.27MB + Index: 0.00MB
    wp_wcii_product_category	Data: 0.02MB + Index: 0.00MB
    wp_wcii_product_office_qty	Data: 0.02MB + Index: 0.00MB
    wp_wcii_product_price	Data: 0.02MB + Index: 0.00MB
    wp_wcii_product_tag	Data: 0.02MB + Index: 0.00MB
    wp_wcii_product_tag_ref	Data: 0.11MB + Index: 0.00MB
    wp_wcii_shipping_method	Data: 0.02MB + Index: 0.00MB
    wp_wcii_special	Data: 0.02MB + Index: 0.00MB
    wp_wcii_special_item	Data: 0.02MB + Index: 0.00MB
    wp_wcii_user	Data: 0.02MB + Index: 0.00MB
    wp_wc_download_log	Data: 0.00MB + Index: 0.00MB
    wp_wc_webhooks	Data: 0.00MB + Index: 0.00MB
    wp_wfu_dbxqueue	Data: 0.00MB + Index: 0.00MB
    wp_wfu_log	Data: 0.01MB + Index: 0.00MB
    wp_wfu_userdata	Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_locations	Data: 0.00MB + Index: 0.00MB
    _bitpay_checkout_transactions	Data: 0.00MB + Index: 0.00MB
    Post Type Counts
    attachment	363
    bwg_gallery	2
    bwg_share	1
    ccf_field	5
    ccf_form	1
    custom_css	1
    customize_changeset	12
    cybrchmpsthmoption	16
    easycontactform	1
    flowers	6
    foogallery	1
    jetpack_migration	2
    jp_img_sitemap	4
    jp_sitemap	4
    jp_sitemap_master	4
    nav_menu_item	19
    ngg_gallery	1
    ngg_pictures	6
    page	20
    post	10
    product	221
    product_variation	374
    revision	258
    shop_coupon	6
    shop_order	20
    ulpb_post	1
    user_registration	1
    vtprd-rule	1
    Security
    Secure connection (HTTPS):
    Hide errors from visitors
    Active plugins (26)
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    Age Gate	by Phil Baker – 2.3.0
    Call Now Button	by Jerry Rietveld – 0.3.5
    Easy Contact Form Lite	by Form Plugin Team – GhozyLab – 1.0.95
    Enhanced E-commerce for Woocommerce store	by Tatvic – 2.1.6
    Google Analytics for WordPress by MonsterInsights	by MonsterInsights – 7.4.2
    Health Check & Troubleshooting	by The WordPress.org community – 1.2.6
    Homepage Control	by WooThemes – 2.0.3
    Instagram Feed	by Smash Balloon – 1.11.3
    Jetpack by WordPress.com	by Automattic – 7.1.1
    Limit Login Attempts Reloaded	by WPChef – 2.7.4
    Login Page Styler	by Zia Imtiaz – 5.3.5
    Mailchimp for WooCommerce	by Mailchimp – 2.1.14 – Not tested with the active version of WooCommerce
    Master Slider	by averta – 3.5.3
    Minimum Order Amount for Woocommerce	by Dario Curasì – 1.5.0
    Mobile Assistant Connector	by eMagicOne – 1.4.10
    Perfect WooCommerce Brands	by Alberto de Vera Sevilla – 1.7.1
    Photo Gallery	by Photo Gallery Team – 1.5.18
    Really Simple SSL	by Rogier Lankhorst, Mark Wolters – 3.1.5
    Checkout Field Editor for WooCommerce	by ThemeHiGH – 1.3.1
    Woo Login Redirect	by WP Doctor – 2.2.2 – Not tested with the active version of WooCommerce
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    WooCommerce Services	by Automattic – 1.19.0
    WooCommerce	by Automattic – 3.5.6
    Smush	by WPMU DEV – 3.1.1
    Settings
    API enabled:	–
    Force SSL:	–
    Currency	USD ($)
    Currency position	left
    Thousand separator	,
    Decimal separator	.
    Number of decimals	2
    Taxonomies: Product types	external (external), grouped (grouped), simple (simple), variable (variable)
    Taxonomies: Product visibility	exclude-from-catalog (exclude-from-catalog), exclude-from-search (exclude-from-search), featured (featured), outofstock (outofstock), rated-1 (rated-1), rated-2 (rated-2), rated-3 (rated-3), rated-4 (rated-4), rated-5 (rated-5)
    WooCommerce pages
    Shop base:	#717 – /shop/
    Cart:	#718 – /cart/
    Checkout:	#719 – /checkout/
    My account:	#720 – /my-account/
    Terms and conditions:	Page not set
    Theme
    Name:	Storefront
    Version:	2.4.5
    Author URL:	https://woocommerce.com/
    Child theme:	– If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce support:
    Templates
    Overrides:	–
    
    • This topic was modified 5 months ago by  Marius L. J..
    • This topic was modified 5 months ago by  Marius L. J.. Reason: Fixed code formatting

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support John Coy

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @stylzclothing

    Typically issues like this are caused by a theme or plugin conflict. Try switching back to a default theme like Twenty Nineteen and disabling all plugins except for WooCommerce to see if this resolves the issue.

    If so, then re-enable each one at a time until you find the one that’s causing the conflict.

    Plugin Support John Coy

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @stylzclothing

    We haven’t heard back from you in a while now so we’ll mark this thread as resolved. Please open a new thread should you have any further questions.

    Thanks,

Viewing 2 replies - 1 through 2 (of 2 total)
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