Title: Checkout “County” Issue
Last modified: October 12, 2019

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# Checkout “County” Issue

 *  Resolved [colourcascadefabrics](https://wordpress.org/support/users/colourcascadefabrics/)
 * (@colourcascadefabrics)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/checkout-county-issue/)
 * I have just been made aware of an issue that only International customers are
   having on my website (I am in Australia).
 * It seems that this “County” option has appeared in the address section of checkout
   which states it being optional to fill in, But if you don’t add anything to the
   box it won’t go through to Paypal. If you add a “county” it will go through to
   paypal.
 * Is there a way that I can fix this, as the County section was never part of the
   checkout process before?
 * When I go to the Checkout Field editor, the “county” section isn’t there, so 
   I cant delete it that way?
 * Tammy
    -  This topic was modified 6 years, 6 months ago by [colourcascadefabrics](https://wordpress.org/support/users/colourcascadefabrics/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcheckout-county-issue%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [Riaan K.](https://wordpress.org/support/users/riaanknoetze/)
 * (@riaanknoetze)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/checkout-county-issue/#post-12029873)
 * Hi there,
 * If checkout field editor isn’t picking it up either, then it likely means it’s
   being added by a 3rd party plugin OR a template override coming from your theme.
 * As a start, have you checked whether there are any template overrides for the
   checkout page? You can find that information on the system status report under**
   WooCommerce > System Status**
 *  Plugin Support [Riaan K.](https://wordpress.org/support/users/riaanknoetze/)
 * (@riaanknoetze)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/checkout-county-issue/#post-12053200)
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   if you have any further questions, you can start a new thread.
 *  Thread Starter [colourcascadefabrics](https://wordpress.org/support/users/colourcascadefabrics/)
 * (@colourcascadefabrics)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/checkout-county-issue/#post-12053254)
 * HI, I have just seen this reply, what am I supposed to be looking for in the 
   system report?
 *  [3 Sons Development](https://wordpress.org/support/users/3sonsdevelopment/)
 * (@3sonsdevelopment)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/checkout-county-issue/#post-12061961)
 * Hello [@colourcascadefabrics](https://wordpress.org/support/users/colourcascadefabrics/),
 * > What am I supposed to be looking for in the system report?
 * The best spots to check are the “Active Plugins” and the “Templates” sections
   in the System Status Report. Those are the spots where you’ll most likely find
   overrides.
 * I took a look at your checkout and saw in a few places the County field was State/
   County. Here’s a screenshot of the form showing that:
 * ![state/county](https://cdn-std.droplr.net/files/acc_705319/eVpDfH)
 * Typically this field displays contextually based on the selected country. You
   might check for it being labeled “State.”
 * Take care
 *  Plugin Support [EtienneP a11n](https://wordpress.org/support/users/etiennep/)
 * (@etiennep)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/checkout-county-issue/#post-12082554)
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   if you have any further questions, you can start a new thread.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Checkout “County” Issue’ is closed to new replies.

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## Tags

 * [checkout problems](https://wordpress.org/support/topic-tag/checkout-problems/)
 * [county](https://wordpress.org/support/topic-tag/county/)

 * 5 replies
 * 4 participants
 * Last reply from: [EtienneP a11n](https://wordpress.org/support/users/etiennep/)
 * Last activity: [6 years, 5 months ago](https://wordpress.org/support/topic/checkout-county-issue/#post-12082554)
 * Status: resolved