Support » Plugin: WooCommerce PayPal Powered by Braintree Payment Gateway » Checkout card details greyed out

  • Resolved gweitz


    Hi, I have Braintree powered by Paypal plugin and it stopped working possibly after the latest plugin update.

    It definitely worked previously, but now the card details fields are greyed out and paypal button vanishes. An error of no method of payment is displayed.

    If I deactivate the plugin I can still use the standard Paypal payment option.

    What could help this problem?
    Thanks in advance,

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor Praveen


    Automattic Happiness Engineer

    We’ll need to take a look in your site to lend a hand with this.
    You can open a ticket by going to, then click on Support > Helpdesk > Create a ticket > Free plugins.. Please make sure to include a temporary Administrator username and password with your message, so that our team can take a look at your site.

    Ddi you ever get this issue resolved? I am having the same problem, mine are not greyed out but cant enter credit card information. I have reached out to Woocommerce and still have not heard back.

    This Praveen guy was the same one working on my issue, and he wasn’t helpful at all. I notice his last response on the thread was over 2 days ago, unbelieve 🙁 I hope you all can get some real help soon.

    Plugin Contributor Praveen


    Automattic Happiness Engineer

    Hi @war85ren @sscoot,

    Have you created a ticket by going to for troubleshooting purposes we would need to get your Administrator credentials and other confidential details and our ticketing platform at is designed to handle tickets/issues in a more convenient manner, please raise a ticket and we will have them investigated as soon as possible. You can also let me know the ticket number here so that I can bump the priority.


    The Praveen guy

    Hi @spraveenitpro,

    Yes already submitted ticket several days ago.

    Ticket #587562

    Hi, I’ve just submitted a ticket – #590466

    Thanks for your help

    I am having this same issue (grey/locked out credit card fields). For me it happens when the “ship to different address”. i’m using the Salient Theme, and the problem went away when we switched to Twenty Seventeen for testing. Taking it up with Salient theme dev.

    If you’re using Salient theme, try this CSS in the Custom CSS box under options

    /* show any Iframe added by Payment Gateway as theme has inline style that hides the iframes by default */
    .woocommerce-checkout iframe {
        opacity: 1 !important;
    .woocommerce .payment_methods iframe {
        opacity: 1 !important;
    .wc-braintree-hosted-field iframe {
        opacity: 1!important;
Viewing 8 replies - 1 through 8 (of 8 total)
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