Support » Plugin: WooCommerce » checkout bug when using coupon code with learndash

  • Resolved Dominic Heselmans



    I’ve reached out to learndash and they sent me here.

    Adding a coupon code to checkout a learndash course doesn’t allow people to continue and place order.
    Only when people refresh the page then they can continue.

    Example product page you can use to checkout:

    because this site is live I can’t put a coupon code here but if your are an mod or admin I can send it to you.

    Thank you for the help

    Kind regards,

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support RK a11n


    Hi there,

    At the moment, sending confidential information privately is not allowed in the forums. Practically speaking, this means out troubleshooting are somewhat limited unless you have a staging site where the coupon code can be shared publicly.

    In general, is that same thing happening when using a non-learndash type of product? Are you seeing any error messages in the console tab of your browser tools? Can you share a copy of your status report as found under **WooCommerce > Status**?

    Plugin Support mouli a11n


    Issues like this may be caused by either a conflict with your theme or with another plugin. You can read more about plugin and theme conflicts here:

    The best way to determine if the issue is being caused by a theme and/or plugin is to do the following:

    1. Temporarily switch your theme back to the Storefront ( or TwentyNineteen ( Theme.
    2. Disable all plugins except for WooCommerce and Learndash.
    3. Test to see if the issue has been resolved.

    If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until you find the one causing the conflict.

    If doing this on your live site is not possible, can you create a duplicate site? We suggest using WP Staging ( if your hosting provider does not offer a staging server as an option.

    If this is a problem specific to LearnDash products I suggest that you also ask your question in the LearnDash support channels at

    I hope that helps you to figure it out.
    Feel free to get back to us if you have further questions.

    • This reply was modified 8 months, 1 week ago by mouli a11n. Reason: typo
    Plugin Support Missy a11n


    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please feel free to start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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