Support » Plugin: WooCommerce » checkout bug when using coupon code with learndash

  • Resolved Dominic Heselmans

    (@better-world-webdevelopment)


    Hi,

    I’ve reached out to learndash and they sent me here.

    Adding a coupon code to checkout a learndash course doesn’t allow people to continue and place order.
    Only when people refresh the page then they can continue.

    Example product page you can use to checkout:
    https://zelfstandigondernemen.be/product/online-business-result-booster-program/

    because this site is live I can’t put a coupon code here but if your are an mod or admin I can send it to you.

    Thank you for the help

    Kind regards,
    Dominic

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    At the moment, sending confidential information privately is not allowed in the forums. Practically speaking, this means out troubleshooting are somewhat limited unless you have a staging site where the coupon code can be shared publicly.

    In general, is that same thing happening when using a non-learndash type of product? Are you seeing any error messages in the console tab of your browser tools? Can you share a copy of your status report as found under **WooCommerce > Status**?

    Plugin Support mouli a11n

    (@mouli)

    Issues like this may be caused by either a conflict with your theme or with another plugin. You can read more about plugin and theme conflicts here:
    https://docs.woocommerce.com/document/woocommerce-self-service-guide/

    The best way to determine if the issue is being caused by a theme and/or plugin is to do the following:

    1. Temporarily switch your theme back to the Storefront (https://www.woocommerce.com/storefront/) or TwentyNineteen (https://wordpress.org/themes/twentynineteen/) Theme.
    2. Disable all plugins except for WooCommerce and Learndash.
    3. Test to see if the issue has been resolved.

    If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until you find the one causing the conflict.

    If doing this on your live site is not possible, can you create a duplicate site? We suggest using WP Staging (https://wordpress.org/plugins/wp-staging/) if your hosting provider does not offer a staging server as an option.

    If this is a problem specific to LearnDash products I suggest that you also ask your question in the LearnDash support channels at https://www.learndash.com/support/

    I hope that helps you to figure it out.
    Feel free to get back to us if you have further questions.

    • This reply was modified 8 months, 1 week ago by mouli a11n. Reason: typo
    Plugin Support Missy a11n

    (@m155y5)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please feel free to start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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