Hi @isabella92
There multiple GA+STM scripts are present on the checkout and hence, creating a conflict there. If you check it out on google tag assistant you will find 2 errors as well.
Rectify this in order for our plugin to work correctly.
Hope this helps.
Regards
Hi, We have the same problem for our site soffkoncept.se
We have even updated the plugin and the settings are correct.
Can you please help us 🙂
Hey @alonso2019
It seems you have implemented klarna checkout and our free plugin in not supported with it. Hence, the checkout page is not captured and sent to GA.
Hope this helps.
Regards
Thread Starter
ibl92
(@isabella92)
Oh my god, so sorry for the late reply. I thought I had already answered this, my mistake.
So I checked our checkout page with both Google Tag Assistant and GTM Preview mode. Unfortunately I could not see any errors. I can just see that I have one Google Analytics tag and one Google Tag Manager. I don’t use Google Tag Assistant that often so maybe I am doing something wrong.
We have Svea Checkout for Woocommerce. Maybe that is affecting us?
Yes, Svea Checkout plugin is causing the above issue. Hence our free plugin will not work.
