Checkout

  • AntPayne

    (@antpayne)


    7 years, 5 months ago

    Hi,
    We are using PayPal hosted for both PayPal & credit/debit card payments on our website http://www.lovemygifts.co.uk
    We are noticing a number of problems reported by our customers & our own testing is showing the following issues.
    • When checking out via card there is no screen to show payment processing after hitting the orange Pay Now button. You hit the button & the screen is just static.
    • This has meant customers are hitting the button more than once resulting in double payments
    • Customers are not receiving payment confirmation emails in inbox or spam (tests in house are showing the same problem with no emails being received)
    Should there be a payment processing screen as standard. Or can we create one?
    Please advise, many thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
  • esksa

    (@esksa)

    7 years, 5 months ago

    same problem here with our website. We didn’t notice until customers made complain.
    Here the error we found out
    SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data
    any solution is very appreciated.

    Thread Starter AntPayne

    (@antpayne)

    7 years, 5 months ago

    Hi, this has been a massive problem during trading today with multiple orders being replicated. Having spoken with our customers, the response is always consistent.

    When pressing the pay now button, there is no confirmation payment is being processed. Depending on connection speed, customers are reporting static screens for up to 8 seconds. So, they are pressing pay now button multiple times.

    I appreciate this takes place in the iframe. However, there must be a way of showing a “payment processing – please wait” message.

    I see this message when checking out on every web site I visit!

    Thanks in advance for any help!

    Thread Starter AntPayne

    (@antpayne)

    7 years, 5 months ago

    Anyone out there who can advise please?!

Viewing 3 replies - 1 through 3 (of 3 total)
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