Title: Checking extensions compatibility
Last modified: August 21, 2019

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# Checking extensions compatibility

 *  Resolved [erad67](https://wordpress.org/support/users/erad67/)
 * (@erad67)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/checking-extensions-compatibility/)
 * When I try to export as a file it stalls on “Checking extensions compatibility”.
   I also am unable to import a previously exported copy of my site. I tried removing
   and re-installing the plug-in, but same issue. all-in-one-wp-migration has worked
   great for me for several years, so I’ve prefer to keep using it if possible.
 * WordPress 5.2.2
    all-in-one-wp-migration Version: 7.4
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fchecking-extensions-compatibility%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Thread Starter [erad67](https://wordpress.org/support/users/erad67/)
 * (@erad67)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/checking-extensions-compatibility/#post-11860995)
 * Anyone?
 *  Plugin Author [Yani](https://wordpress.org/support/users/yaniiliev/)
 * (@yaniiliev)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/checking-extensions-compatibility/#post-11870565)
 * Most likely that’s due to one of these limits:
    `max_execution_time` `memory_limit`
   See if you can lift both limits and try again.
 *  Thread Starter [erad67](https://wordpress.org/support/users/erad67/)
 * (@erad67)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/checking-extensions-compatibility/#post-11871622)
 * OK, thank you. How is that done? I don’t see those are options in the plug-in
   tab. I’m guessing it’s some setting in a file on the server, but which one? I
   did a websearch and one link said the WP-Config file. I looked there, but didn’t
   see the setting. Another site suggested [http://YOURDOMAINNAME.COM/wp-content/phpinfo.php](http://YOURDOMAINNAME.COM/wp-content/phpinfo.php),
   but I don’t have a phpinfo.php file in that folder.
 * Before the back up file size was about 150 mb and nothing has been changed, so
   should still be the same size.
 *  [waptug](https://wordpress.org/support/users/waptug/)
 * (@waptug)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/checking-extensions-compatibility/#post-11874013)
 * The following information assumes that you have command line access to your web
   server’s root directory otherwise you will need to use a web-based file manager
   of some kind.
 * You must find your php.ini file on your server or ask your hosting provider for
   assistance. The settings mentioned will be in that file.
 * You can also create a file on your web server with the following commands.
 * <?php
    echo phpinfo(); ?>
 * save this to a file called phpinfo.php or whatever you wish just so it ends with.
   php
 * then access this file from your web browser such as if you put it in your webroot
   folder
 * you would type in example.com/phpinfo.php.
 * You would get a report displayed on your browser with all the php settings and
   the values currently defined by your php.ini file.
 * Search through that report for the above-mentioned settings and look at the values
   they are set at.
 * Once you know that then you can find your php.ini file and change the settings
   as needed. Give your server more time to process php scripts and more memory 
   to process them with.
 * Your hosting solution may have limits on how long and how much memory you can
   set the settings to but at least you can try to raise them up. If your host will
   not help you then you may want to find another hosting solution.
 *  Plugin Author [Yani](https://wordpress.org/support/users/yaniiliev/)
 * (@yaniiliev)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/checking-extensions-compatibility/#post-11874118)
 * The easiest way to make these changes is to reach over to your hosting provider
   and ask how to do this on their platform. Some have articles that describe how
   it is done, others have to do it for you temporary, and some don’t allow it.
 *  Thread Starter [erad67](https://wordpress.org/support/users/erad67/)
 * (@erad67)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/checking-extensions-compatibility/#post-11875427)
 * My host is Hostgator. I have a shared server, with these limits:
    [https://www.hostgator.com/help/article/php-settings-that-cannot-be-changed](https://www.hostgator.com/help/article/php-settings-that-cannot-be-changed)
 * I contacted support. They created the php file and put my settings to the max.
   Php was also updated to 7.1. Same issue as before.
 *  Plugin Author [Yani](https://wordpress.org/support/users/yaniiliev/)
 * (@yaniiliev)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/checking-extensions-compatibility/#post-11878450)
 * Unfortunately, HostGator is an unsupported hosting provider and the plugin is
   not going to work :/
    Here is a complete list of [unsupported hosting providers](https://help.servmask.com/knowledgebase/unsupported-hosting-providers-and-themes/).
 *  Thread Starter [erad67](https://wordpress.org/support/users/erad67/)
 * (@erad67)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/checking-extensions-compatibility/#post-11879586)
 * I see. So what changed? It worked very well for several years using the same 
   host.
 * I found another plug-in that can clone and move a site, but the file size is 
   3x larger, and can’t download to a file. Your plug-in is MUCH better and it would
   be great if it was possible to keep using it.
    -  This reply was modified 6 years, 7 months ago by [erad67](https://wordpress.org/support/users/erad67/).
 *  Thread Starter [erad67](https://wordpress.org/support/users/erad67/)
 * (@erad67)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/checking-extensions-compatibility/#post-11896533)
 * Hello??? Still makes no sense to me why the plug-in worked for years and now 
   won’t. If it never worked, then your explanation would make sense.

Viewing 9 replies - 1 through 9 (of 9 total)

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## Tags

 * [.wpress](https://wordpress.org/support/topic-tag/wpress/)
 * [php.ini](https://wordpress.org/support/topic-tag/php-ini/)

 * 9 replies
 * 3 participants
 * Last reply from: [erad67](https://wordpress.org/support/users/erad67/)
 * Last activity: [6 years, 7 months ago](https://wordpress.org/support/topic/checking-extensions-compatibility/#post-11896533)
 * Status: resolved