Checkbox disappeared from my form

  • Resolved dtgeulah

    (@dtgeulah)


    7 years, 5 months ago

    I don’t know why but my contact form does not show anymore any checkboxes. However, text still works.

    Not sure whether this is related to the wordpress version 4.6 I am using or maybe there is a conflict with another plugin. All I know is it worked in the past and now it doesn’t. I tried to replace the checkbox with radio button or acceptance form tag but those also do not show up.

    I appreciate your help. Thank you very much.

    Daniel

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    7 years, 5 months ago

    Make sure you are editing the right contact form. If you use cache plugins, don’t forget to clear cache.

    Thread Starter dtgeulah

    (@dtgeulah)

    7 years, 5 months ago

    I was editing the correct form. So this is not the issue. I also cleared the cache in Google Chrome and Internet Explorer. Still not working. Here is the link to the contact form. http://www.nybusinessvaluation.com/contact-us-3/ If you look right above the comment box, it says “Please have someone contact me”. There used to be a checkbox for the customer to click whether he wants to be contacted. This checkbox is gone. The question is why? When I go to WordPress, the code is correct. The code for the checkbox is there. But it is not showing it. What could be the problem? And as I said when I try to use the code for the radio button or the acceptance tag, it also does not show.

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    7 years, 5 months ago

    Try deactivating all other plugins and switching to the default theme.

    Thread Starter dtgeulah

    (@dtgeulah)

    7 years, 5 months ago

    I just did it while you were answering. It is as I thought. One of the other plugins is causing this. It is the Simple Custom CSS plugin that is causing the problem. When I deactivate that plugin, the checkbox is back. The problem is only I need this plugin to be active as otherwise the whole website is a chaos. Something in that plugin does not allow the checkbox from showing. I just don’t know how to fix this.

    Thread Starter dtgeulah

    (@dtgeulah)

    7 years, 5 months ago

    Problem solved. The web designer fixed it.

Viewing 5 replies - 1 through 5 (of 5 total)
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