• Hey there, the chatbox is coming up on our website but won’t continue to send the message – there is no continue button coming up to allow the message to send onto us?

    The page I need help with: [log in to see the link]

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  • Plugin Author Facebook


    Hi @lauralea21,

    The FB Page associated with the Chat plugin is geo-gated. This means that users who are not logged in to Facebook, and are not in the allowed region(s), will not being able to access the Page (and the Chat plugin on your site will not load for them at all).

    If you’d like the Chat plugin to be available to all visitors (including those not logged in to Facebook), then any active restrictions on the Page (age or location) should be removed. This can be done by a Page admin, via the Page settings on Facebook.

    Hope this helps!

    Facebook Team

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