Title: Chatbot doesn’t work
Last modified: January 9, 2024

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# Chatbot doesn’t work

 *  Resolved [matsb50](https://wordpress.org/support/users/matsb50/)
 * (@matsb50)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/chatbot-doesnt-work/)
 * Hello,
 * After installing and configuring AI Engine with OpenAI, I always get an error
   message when testing my chatbot. However, I paid for the $20 plan for GPT4 on
   OpenAI and correctly entered the secret key in the AI Engine settings.
 * For GPT4, here is the error message returned by the chatbot on the site:
 * “The model `gpt-4` does not exist or you do not have access to it. Learn more:
   [https://help.openai.com/en/articles/7102672-how-can-i-access-gpt-4](https://help.openai.com/en/articles/7102672-how-can-i-access-gpt-4).”
 * For GPT 3.5, this is the returned message:
 * “From OpenAI: You exceeded your current quota, please check your plan and billing
   details. For more information on this error, read the docs: [https://platform.openai.com/docs/guides/error-codes/api-errors](https://platform.openai.com/docs/guides/error-codes/api-errors).”
 * Do you know what this could be due to ? I don’t have any other API or anything
   else that can use quota or credits of OpenAI.
 * Thanks for your help !
    -  This topic was modified 2 years, 7 months ago by [matsb50](https://wordpress.org/support/users/matsb50/).

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Val Meow](https://wordpress.org/support/users/valwa/)
 * (@valwa)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/chatbot-doesnt-work/#post-17331268)
 * Hey [@matsb50](https://wordpress.org/support/users/matsb50/) ! 👋
 * AI Engine doesn’t come with pre-built AI models, you gotta connect with OpenAI.
   You don’t have to subscribe (like ChatGPT Plus), but you gotta set up your billing
   details on OpenAI. They offer their API services on a pay-as-you-go basis.
 * When you sign up for an account on OpenAI, make sure to set up your usage limits
   and payment method to use the API smoothly.
   Just a heads up, if you decide to
   pay for ChatGPT Plus (which is totally optional), it’s a separate service and
   not required to use the API.
 * Please head to the following pages and ensure everything is setup correctly :
    - [https://platform.openai.com/account/billing/limits](https://platform.openai.com/account/billing/limits)
    - [https://platform.openai.com/account/billing/payment-methods](https://platform.openai.com/account/billing/payment-methods)
 *  Thread Starter [matsb50](https://wordpress.org/support/users/matsb50/)
 * (@matsb50)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/chatbot-doesnt-work/#post-17331956)
 * Hello,
 * Okay perfect it works, thanks for you reply.
 * Have a good day

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Chatbot doesn’t work’ is closed to new replies.

 * ![](https://ps.w.org/ai-engine/assets/icon-256x256.png?rev=3630444)
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## Tags

 * [plan](https://wordpress.org/support/topic-tag/plan/)
 * [quota](https://wordpress.org/support/topic-tag/quota/)

 * 2 replies
 * 2 participants
 * Last reply from: [matsb50](https://wordpress.org/support/users/matsb50/)
 * Last activity: [2 years, 7 months ago](https://wordpress.org/support/topic/chatbot-doesnt-work/#post-17331956)
 * Status: resolved