Title: chat window does not appear
Last modified: August 31, 2016

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# chat window does not appear

 *  Resolved [edsonsantos](https://wordpress.org/support/users/edsonsantos/)
 * (@edsonsantos)
 * [10 years ago](https://wordpress.org/support/topic/chat-window-does-not-appear/)
 * Hi,
    the chat window takes to appear on the main page, how to solve this problem?
 * Thank you.
 * [https://wordpress.org/plugins/wp-live-chat-support/](https://wordpress.org/plugins/wp-live-chat-support/)

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Author [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
 * (@wp-livechat)
 * [10 years ago](https://wordpress.org/support/topic/chat-window-does-not-appear/#post-7360772)
 * Hi there.
 * Please send me a link to your site so I can look into this for you?
 *  Thread Starter [edsonsantos](https://wordpress.org/support/users/edsonsantos/)
 * (@edsonsantos)
 * [10 years ago](https://wordpress.org/support/topic/chat-window-does-not-appear/#post-7360778)
 * Hi,
    This is the URL [http://studiobrillare.com.br/](http://studiobrillare.com.br/)
   If you click on other pages Live chat window appears.
 *  Plugin Author [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
 * (@wp-livechat)
 * [10 years ago](https://wordpress.org/support/topic/chat-window-does-not-appear/#post-7360785)
 * Hi there.
 * I tried visiting your site but was faced with an error of ‘This site can’t be
   reached’. Is that link still available?
 *  Thread Starter [edsonsantos](https://wordpress.org/support/users/edsonsantos/)
 * (@edsonsantos)
 * [10 years ago](https://wordpress.org/support/topic/chat-window-does-not-appear/#post-7360786)
 * Hi,
    Yes this domain exists and is functioning normally. [http://studiobrillare.com.br/](http://studiobrillare.com.br/)
 *  Plugin Author [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
 * (@wp-livechat)
 * [10 years ago](https://wordpress.org/support/topic/chat-window-does-not-appear/#post-7360811)
 * Hi there.
 * I’ve tried visiting it again but I’m getting the same error.
 * Are you perhaps blocking users based on Geolocation? We’re based in South Africa.
 *  Thread Starter [edsonsantos](https://wordpress.org/support/users/edsonsantos/)
 * (@edsonsantos)
 * [9 years, 12 months ago](https://wordpress.org/support/topic/chat-window-does-not-appear/#post-7360841)
 * Hi,
    The where is made this block that I know and via IP. only the provider makes
   this control. Have you performed a remote maintenance. I really need your help.
   Thank you
 *  Plugin Author [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
 * (@wp-livechat)
 * [9 years, 12 months ago](https://wordpress.org/support/topic/chat-window-does-not-appear/#post-7360846)
 * Hi there.
 * Unfortunately I can’t access your site on my side. Please try whitelisting my
   IP address (105.228.70.138) so that I can try again?

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘chat window does not appear’ is closed to new replies.

 * ![](https://ps.w.org/wp-live-chat-support/assets/icon-256x256.png?rev=2405258)
 * [3CX Free Live Chat, Calls & Messaging](https://wordpress.org/plugins/wp-live-chat-support/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-live-chat-support/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-live-chat-support/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-live-chat-support/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-live-chat-support/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-live-chat-support/reviews/)

 * 7 replies
 * 2 participants
 * Last reply from: [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
 * Last activity: [9 years, 12 months ago](https://wordpress.org/support/topic/chat-window-does-not-appear/#post-7360846)
 * Status: resolved