Title: chat window does not appear
Last modified: December 9, 2017

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# chat window does not appear

 *  Resolved [steph1369](https://wordpress.org/support/users/steph1369/)
 * (@steph1369)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/chat-window-does-not-appear-2/)
 * Wp 4.7
    plugin: 0.4.1
 * IBM Watson created & configured. In the Main Setup, I get confirmation: “Your
   chatbot has been successfully connected to your WordPress site. Browse your website
   to see it in action.”
 * behavior: Show chat box on: All pages
 * however, no chat windows appear:
 * I also tried same setup with WP: 4.8 for page:[http://www.gestionheerana.ca/Dev2/main/](http://www.gestionheerana.ca/Dev2/main/)
 * but still no chatbox window appears.
 * Help Please !!! 🙂
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fchat-window-does-not-appear-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Contributor [cognitiveclass](https://wordpress.org/support/users/cognitiveclass/)
 * (@cognitiveclass)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/chat-window-does-not-appear-2/#post-9801929)
 * Hi steph1369,
 * Thanks for bringing this to our attention. We’re looking into this and we’ll 
   let you know as soon as we’ve identified the cause of the issue.
 * Thanks for your patience,
    Cognitive Class
 *  Plugin Contributor [cognitiveclass](https://wordpress.org/support/users/cognitiveclass/)
 * (@cognitiveclass)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/chat-window-does-not-appear-2/#post-9856256)
 * Hi steph1369,
 * Some changes have been made to the way the chat box is loaded on pages in recent
   updates. If you’re still interested in using the plugin, could you update to 
   the newest version and let us know if you’re still experiencing issues?
 * Thanks,
    Cognitive Class

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘chat window does not appear’ is closed to new replies.

 * ![](https://ps.w.org/conversation-watson/assets/icon-256x256.png?rev=1684465)
 * [Chatbot with IBM watsonx Assistant](https://wordpress.org/plugins/conversation-watson/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/conversation-watson/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/conversation-watson/)
 * [Active Topics](https://wordpress.org/support/plugin/conversation-watson/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/conversation-watson/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/conversation-watson/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [cognitiveclass](https://wordpress.org/support/users/cognitiveclass/)
 * Last activity: [8 years, 6 months ago](https://wordpress.org/support/topic/chat-window-does-not-appear-2/#post-9856256)
 * Status: resolved