Title: Chat transcripts are blank
Last modified: May 22, 2019
---
# Chat transcripts are blank
* Resolved [danbooth](https://wordpress.org/support/users/danbooth/)
* (@danbooth)
* [7 years, 2 months ago](https://wordpress.org/support/topic/chat-transcripts-are-blank/)
* My client’s website was hit by the malware vulnerability at he end of last week.
When I was getting the site up and running again I temporarily disabled the Live
Chat plugin. As a result of disabling the plugin (or possibly while upgrading
to 8.0.29) the plugin settings were lost / reset.
* One of the things that’s happened is that the chat transcript emails are now
blank. In the settings for the transcripts, Email body, Email header, and Email
footer are all blank. Where can I get the code that should be in these fields
on the settings page? Can anyone share the code with me?
* I was going to try re-installing the plugin, but it’s no-longer available for
new installations.
* Any help much appreciated.
- This topic was modified 7 years, 2 months ago by [danbooth](https://wordpress.org/support/users/danbooth/).
Viewing 1 replies (of 1 total)
* Thread Starter [danbooth](https://wordpress.org/support/users/danbooth/)
* (@danbooth)
* [7 years, 2 months ago](https://wordpress.org/support/topic/chat-transcripts-are-blank/#post-11559460)
* Fixed – I managed to get the code for the transcripts.
* I had an old version of the plugin that I’d downloaded to my laptop.
* I installed this on a local WordPress installation. Then grabbed the relevant
code from there.
* This is what I needed, in case it’s of use to anyone else…
* **Email body:**
* ```
[wplc_et_transcript_header_text]
[wplc_et_transcript]
[wplc_et_transcript_footer_text]
```
* **Email header:**
* `Company Name`
* **Email footer:**
* `Thank you for chatting with us. If you have any questions,
please contact us`
- This reply was modified 7 years, 2 months ago by [danbooth](https://wordpress.org/support/users/danbooth/).
Viewing 1 replies (of 1 total)
The topic ‘Chat transcripts are blank’ is closed to new replies.
* 
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* 1 reply
* 1 participant
* Last reply from: [danbooth](https://wordpress.org/support/users/danbooth/)
* Last activity: [7 years, 2 months ago](https://wordpress.org/support/topic/chat-transcripts-are-blank/#post-11559460)
* Status: resolved