Title: chat room problem
Last modified: July 2, 2026

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# chat room problem

 *  Resolved [pablito201](https://wordpress.org/support/users/pablito201/)
 * (@pablito201)
 * [2 weeks, 2 days ago](https://wordpress.org/support/topic/chat-room-problem/)
 * Hi, in the Better Messages plugin, the chat room part doesn’t show up in the 
   first messages section, it only shows in the chat room section. How can I make
   it appear in the messages section of the chat room when we click the icon? I 
   want the general chat written here to also appear in the first tab. It used to
   show up for a while, but it disappeared.
 * ![](https://wordpress.org/d46fa20d-0938-4868-bc65-d9f4a4b46a7c)
 * ![](https://wordpress.org/bd2d2bc1-52f8-492f-b2fd-c30d40aa2354)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Andrij Tkachenko](https://wordpress.org/support/users/andrijtkachenko/)
 * (@andrijtkachenko)
 * [2 weeks, 2 days ago](https://wordpress.org/support/topic/chat-room-problem/#post-18954870)
 * Hi [@pablito201](https://wordpress.org/support/users/pablito201/),
 * A chat room shows in the first “Messages” tab only for users who are participants
   of the room, and only if the room is not hidden from the inbox. Please check 
   two settings:
    1. Go to WP Admin → Better Messages → Chat Rooms and open your chat room settings.
       Find the “Hide chat from user inbox” option and make sure it is disabled — when
       it is enabled, the room is only accessible from the Rooms tab and the page where
       the chat is placed, and it never appears in the Messages tab. Most likely this
       option got enabled for your room. Save the settings after changing it.
    2. In the same settings, if you want the room to appear in everyone’s Messages 
       tab automatically, enable “Auto join users” (users are joined when they visit
       the chat room page), or use the “Automatically add” checkboxes in the roles 
       table to add specific roles. Users who have not joined the room will not see
       it in their Messages tab. Also make sure “Auto-remove inactive users” is disabled,
       otherwise participants are removed from the room after a period of inactivity
       and it disappears from their Messages tab.
 * After changing the settings, reload the page — the room should appear in the 
   Messages tab again for all joined users.
   Thanks!
 *  Thread Starter [pablito201](https://wordpress.org/support/users/pablito201/)
 * (@pablito201)
 * [2 weeks, 2 days ago](https://wordpress.org/support/topic/chat-room-problem/#post-18954902)
 * Hide from chat box solved my problem, you’re awesome! I’ll get premium as soon
   as possible.

Viewing 2 replies - 1 through 2 (of 2 total)

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 * ![](https://ps.w.org/bp-better-messages/assets/icon-256x256.png?rev=2835105)
 * [Better Messages - Chat Rooms, Group Chat, Private Messages & AI Chat Bots](https://wordpress.org/plugins/bp-better-messages/)
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 * 2 replies
 * 2 participants
 * Last reply from: [pablito201](https://wordpress.org/support/users/pablito201/)
 * Last activity: [2 weeks, 2 days ago](https://wordpress.org/support/topic/chat-room-problem/#post-18954902)
 * Status: resolved