• Resolved silcock025

    (@silcock025)


    Hi
    Is it possible for someone to have a look at the plugin on my website, i have followed your steps and still it doesn’t show up on my website.
    Many thanks

    The page I need help with: [log in to see the link]

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  • Plugin Author Facebook

    (@facebook)

    Hi @silcock025,

    It looks like you have two different instances of the Chat plugin running on your site in parallel. Did you try adding it via direct code install? Can I ask you to remove all instances of the Chat plugin, and only use our Official WordPress plugin to install the Chat plugin?

    Thanks!

    Facebook Team

    Plugin Author Facebook

    (@facebook)

    Hi @silcock025,

    It looks like we had an issue on our side with the allowlisting of domains. This has now been resolved. Can I ask you to go through the set up process from the start, one more time?

    Please also remove any duplicate instances of the plugin, for smooth operation.

    Please accept my apologies for the inconvenience,

    Facebook Team

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