Title: Chat not showing
Last modified: June 26, 2018

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# Chat not showing

 *  Resolved [pollo28](https://wordpress.org/support/users/pollo28/)
 * (@pollo28)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/chat-not-showing/)
 * Hi all,
 * I have no more ideas on how to solve this!
    I have an SSL Certificate, domiain
   is Whitelisted.
 * I found in the html code the following code, and by reading all the answers to
   the support tickets I checked there could be a conflict due to SDK?
 * Here’s the code:
    <div id=”fb-root”></div> <script> (function(d, s, id) { var
   js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) return; js 
   = d.createElement(s); js.id = id; js.src = “//connect.facebook.net/en_US/all.
   js#xfbml=1”; fjs.parentNode.insertBefore(js, fjs); }(document, ‘script’, ‘facebook-
   jssdk’));
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fchat-not-showing%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [pollo28](https://wordpress.org/support/users/pollo28/)
 * (@pollo28)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/chat-not-showing/#post-10438083)
 * I’m sorry, here the main question:
    Is this the real problem? If so, how can 
   I find which is the plugin that generates this conflict?
 * I tried by disableing the most common plugins (ex: Likebox Widget for FB), but
   that HTML part still remain.
 * Thank you
 *  Thread Starter [pollo28](https://wordpress.org/support/users/pollo28/)
 * (@pollo28)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/chat-not-showing/#post-10441040)
 * Hi,
 * thank you for the feedback.
 * I’ve double checked if the domain is whitelisted from my FB page, and it is.
   
   I tried to find out some relations between theme and fb, but I did not find anything
   related to FB from the settings.
 * What should I send to you via messenger? Do you need my admin credentials to 
   the website?
 * P.s: the theme that I’m using is named “AllStar – WordPress Club Theme” ([https://themeforest.net/item/allstar-wordpress-club-theme/12804758](https://themeforest.net/item/allstar-wordpress-club-theme/12804758))
 * Thank you very much,
    regards, Edoardo
    -  This reply was modified 7 years, 10 months ago by [pollo28](https://wordpress.org/support/users/pollo28/).
      Reason: Theme info added
 *  [bhvreddy](https://wordpress.org/support/users/bhvreddy/)
 * (@bhvreddy)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/chat-not-showing/#post-10442537)
 * We are not sure, but for a movement please test by uninstall the member ship 
   plugin installed on your website,
 * Have a Great Day,
    Thank you
 *  Thread Starter [pollo28](https://wordpress.org/support/users/pollo28/)
 * (@pollo28)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/chat-not-showing/#post-10445728)
 * Hi,
 * unfortunately nothing has changed.
    I’ve disabled the plugin “Members” and “Ultimate
   Member”.
 * Were you meaning that I should uninstall them completely? Disable them is not
   enough?
 * If it could be easier for you I could send to you the list of installed plugins.
 * Thank you very much for your help,
    regards, Edoardo

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Chat not showing’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wp-chatbot_8774f8.svg)
 * [WP-Chatbot for Messenger](https://wordpress.org/plugins/wp-chatbot/)
 * [Support Threads](https://wordpress.org/support/plugin/wp-chatbot/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-chatbot/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-chatbot/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-chatbot/reviews/)

## Tags

 * [fb](https://wordpress.org/support/topic-tag/fb/)
 * [sdk](https://wordpress.org/support/topic-tag/sdk/)

 * 4 replies
 * 0 participants
 * Last reply from: [pollo28](https://wordpress.org/support/users/pollo28/)
 * Last activity: [7 years, 10 months ago](https://wordpress.org/support/topic/chat-not-showing/#post-10445728)
 * Status: resolved