Support » Plugin: Messenger Customer Chat » Chat Not Showing

  • The chat is not showing after setting up

    PS: I noticed the setup customer chat still shows after setting up.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Looking at the console message in my website, it appears Facebook changed the SDK on January 8th but didn’t update its code to reflect.

    ##########################
    #  The CustomerChat plugin is no longer part of the main Facebook SDK.
    #  To continue using it please use the correct SDK URL,
    #  meaning replace sdk.js with sdk/xfbml.customerchat.js.
    #  For more details see https://developers.facebook.com/docs/messenger-platform/discovery/customer-chat-plugin/sdk
    ##########################

    So I fixed mine by doing the following:
    Replace the sdk in the file facebook-messenger-customer-chat.php
    Lines 22 and 23 the original code with the following replace the following:

      const URL_PREFIX = 'https://connect.facebook.net/en_US/sdk';
      const URL_SUFFIX = '/xfbml.customerchat.js';

    make sure to flush all your cache (cloudflare and any wp caching plugins).

    YWard

    (@yward)

    You need to make sure you whitelisted your domains from messenger settings in your page in facebook.

    marketingelevate

    (@marketingelevate)

    Hi Team,

    I have just installed this plugin, but it does not seem to be appearing on the front end of the website. Can you please assist?

Viewing 3 replies - 1 through 3 (of 3 total)
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