Title: Chat Mobile error
Last modified: November 8, 2023

---

# Chat Mobile error

 *  Resolved [simonefenoglio](https://wordpress.org/support/users/simonefenoglio/)
 * (@simonefenoglio)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/chat-mobile-error/)
 * Even though I have updated all the plugins on the site, I don’t see the chat 
   on mobile devices, what can I do?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fchat-mobile-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/)
 * (@wordpress3cx)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/chat-mobile-error/#post-17184797)
 * Hi [@simonefenoglio](https://wordpress.org/support/users/simonefenoglio/), do
   you see the chat icon on mobile devices if you request desktop website? If yes,
   it could be related to the mobile layout of your wordpress template.
 *  Thread Starter [simonefenoglio](https://wordpress.org/support/users/simonefenoglio/)
 * (@simonefenoglio)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/chat-mobile-error/#post-17185134)
 * 
   No, I don’t see it
 *  Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/)
 * (@wordpress3cx)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/chat-mobile-error/#post-17185172)
 * Very strange. If you want, send us an email at [wordpress@3cx.com](https://wordpress.org/support/topic/chat-mobile-error/wordpress@3cx.com?output_format=md)
   with your website URL so we can troubleshoot and check if it’s something related
   to our plugin.
 *  Thread Starter [simonefenoglio](https://wordpress.org/support/users/simonefenoglio/)
 * (@simonefenoglio)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/chat-mobile-error/#post-17185399)
 * Sent now
 *  Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/)
 * (@wordpress3cx)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/chat-mobile-error/#post-17188532)
 * Hi [@simonefenoglio](https://wordpress.org/support/users/simonefenoglio/), it’s
   confirmed that Litespeed plugin breaks our JS code. We suggest either to disable
   the plugin, or configure it to ignore our JS code. Best option is to ignore the
   entire content of wp-content/plugins/wp-live-chat-support .

Viewing 5 replies - 1 through 5 (of 5 total)

 The topic ‘Chat Mobile error’ is closed to new replies.

 * ![](https://ps.w.org/wp-live-chat-support/assets/icon-256x256.png?rev=2405258)
 * [3CX Free Live Chat, Calls & Messaging](https://wordpress.org/plugins/wp-live-chat-support/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-live-chat-support/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-live-chat-support/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-live-chat-support/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-live-chat-support/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-live-chat-support/reviews/)

 * 8 replies
 * 2 participants
 * Last reply from: [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/)
 * Last activity: [2 years, 10 months ago](https://wordpress.org/support/topic/chat-mobile-error/#post-17188532)
 * Status: resolved