Support » Plugin: WP-Live Chat by 3CX » Chat Icon disappeared

  • Resolved studiokb

    (@studiokb)


    Hi,
    After the last update it seems that the chat Icon on the overlaid chatbox has disappeared. On the element #wp-live-chat-header it has “background: url(mysite.com/)” but the image url is missing, so only references the root of the domain. This is not in a css file but line 86 of the website, so seems like the plugin has embedded the css in the page.
    Is there an area in settings where this icon is set, I cannot find it?

Viewing 3 replies - 1 through 3 (of 3 total)
  • jarekcodecabin

    (@jarekcodecabin)

    Hi there,

    I’m very sorry to hear you’re experiencing issues with the plugin.

    Please download missing image here: https://app.box.com/s/csaneafk54blsemgb7z021hheuohl9qv and upload it to Live Chat → Settings → Chat Box → “Icon” field. It should refresh the URL and fix that issue.

    Please let me know how it goes..

    Best regards,
    Jarek

    studiokb

    (@studiokb)

    Hi,
    Thanks. I’ve uploaded that. I assume that image will stay there when the plugin is updated again?

    Hi there,

    ​I apologize for the delay in response.

    Yes, the file will still be there and not be lost after plugin update.

    Kind regards

Viewing 3 replies - 1 through 3 (of 3 total)
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