Title: Chat Function Not Working
Last modified: April 20, 2021

---

# Chat Function Not Working

 *  Resolved [nichikimchi](https://wordpress.org/support/users/nichikimchi/)
 * (@nichikimchi)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/chat-function-not-working/)
 * Hello there,
 * I need help with the Chat Function on my website [https://www.nichifoods.com](https://www.nichifoods.com).
 * I’ve done the installation correctly but it’s not appearing on the most basic
   theme, Twenty-Twenty One or my WordPresss theme.
 * Attached in the URL is the screenshot of the webpage.
 * Kindly help!
 * [https://ibb.co/G3pQ3t1](https://ibb.co/G3pQ3t1)
 * Thanks!
 * Nichi Kimchi
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fchat-function-not-working%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Author [Facebook](https://wordpress.org/support/users/facebook/)
 * (@facebook)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/chat-function-not-working/#post-14344807)
 * Hi [@nichikimchi](https://wordpress.org/support/users/nichikimchi/),
 * The FB Page that your Chat Plugin is connected to is geo-restricted. This means
   it is only available to users logged into Facebook who are in the allowed region(
   s) (I’m not able to see it, as I guess I’m not in the target region).
 * If you’d like the Chat plugin to be available to all visitors (including those
   not logged in to Facebook), then the geo-restriction would be removed from the
   Page. This can be done by a Page admin, via the Page settings.
 * Hope this helps!
 * Facebook Team

Viewing 1 replies (of 1 total)

The topic ‘Chat Function Not Working’ is closed to new replies.

 * ![](https://ps.w.org/facebook-messenger-customer-chat/assets/icon-256x256.png?
   rev=2398892)
 * [Facebook Chat Plugin - Live Chat Plugin for WordPress](https://wordpress.org/plugins/facebook-messenger-customer-chat/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/facebook-messenger-customer-chat/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/)
 * [Active Topics](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Facebook](https://wordpress.org/support/users/facebook/)
 * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/chat-function-not-working/#post-14344807)
 * Status: resolved