Support » Plugin: IBM Watson Assistant » Chat box not visible in Chrome

  • Resolved AlwaysEnthusiast

    (@alwaysenthusiast)



    Today I updated to the latest version of this plugin. It has worked well before with previous versions. I now notice that the chat box appears in the lower left corner (where I want it) in Internet Explorer and in Mozilla Firefox but not at all in Chrome. This is a new problem. Also in IE I can invoke the chat box but it is not possible to write anything (clicking on “Type a message” makes the chat box collapse to its icon). I would appreciate if you can fix this in an otherwise very good plugin.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • First of all, don’t use ie. Even Microsoft is using chrome: http://www.businessinsider.de/microsoft-azure-google-chrome-presentation-video-2017-11?r=US&IR=T

    It works on Edge btw.

    Second: It is most probably a cache problem. I can see the button on the left side and it asks me “What kind of information are you looking for?”

    Try opening it in a private tab, each time you have a problem, to check if it is a cache problem.

    See the first answer, to solve your problem: https://stackoverflow.com/questions/5690269/disabling-chrome-cache-for-website-development

    We are suffering from the same problem.

    Third: I tested your chat. Please build a node for options to ask. I had no idea what it is good for and I did not figured out by asking.

    • This reply was modified 8 months, 3 weeks ago by  Binary.Coder.
    • This reply was modified 8 months, 3 weeks ago by  Binary.Coder.
    • This reply was modified 8 months, 3 weeks ago by  Binary.Coder.
    • This reply was modified 8 months, 3 weeks ago by  Binary.Coder.

    Hi,

    Thanks. Yes it was a cache problem in Chrome. It did not fix itself by restarting the computer or even swapping network. Ctrl+Shift+R (described on the link you suggested) fixed the problem and it seems to work now. Again thanks for replying so quickly! 8.7% of my visitors use Internet explorer. I guess I have to state clearly that this functionality does not work with IE.

    My chat robot is still in the developing phase. Hence, it is yet a bit dumb. There is a lot of work remaining for me to do but I know roughly what I need to do.

    Kind regards
    Ronny

    Hi Ronny,

    you are welcome!

    I would suggest to use a plugin like that:
    https://wordpress.org/plugins/advanced-browser-check/
    So you can give a warning for a not supported browser.

    For your chat, if I may allow a suggestion:
    In the welcome node let the user know what he can do / ask.
    In the anything else node give help about how and what to ask.

    One big problem: People learned to use keywords while searching with google for example. Watson works better with complete sentences. You could give an advice about that in the anything else node for example.

    Kind regards,
    Kian

Viewing 3 replies - 1 through 3 (of 3 total)
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