Support » Plugin: 3CX Live Chat » Chat Agents Online – Possible hack detected?

  • Resolved noclip27



    First of all, awesome plugin. Everything works perfectly right out of the box.

    I actually have a concern that this plugin ‘triggered’. I am the only administrator of a website and I experienced my website going down suddenly for about 5 minutes, then it went back up. In the back of my mind, I thought this might be a malicious attempt but I didn’t know how to exactly confirm it.

    The next day (today), I logged in and noticed that there were 2 chat agents online instead of 1… I immediately changed the password and logged out all users from my admin page and it went back down to 1.

    Is there any chance this is a bug in the plugin? Or might this be a malicious activity? Is there any way to see a ‘log’ of the chat agents?

    Thank you for your time.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author wp3cx


    Hi @noclip27 ,

    Glad you like our plugin!

    Showing two agents online is definitely not an indication of being hacked.

    We are not aware of any security issue in the plugin that would such malicious activity to be possible (new user creation etc). Having said that, the easiest way of checking if anything is out of the ordinary is to check if there is any unknown/newly registered user under WordPress dashboard -> Users. You mentioned that you are not the only administrator. But are you the only agent? To be an agent you don’t necessarily need to be an admin!

    I would recommend checking a bit the WordPress users, a well as the assigned agents in WP-Live chat by 3CX settings.

    Have a nice day and stay safe 🙂

    Thread Starter noclip27


    Please understand that I am not indicating that this plugin has a security issue, I am stating that the small indicator at the top (which says how many chat agents are online) said 2 instead of 1 (and no one else has admin privileges to the site) , which lead me to believe that I got hacked.

    Let me rephrase the question: is there any way there can be 2 chat agents online when I am the only admin to the website?

    Plugin Author wp3cx


    Hi @noclip27 ,

    Simply put: Yes, two agents can be online even if you are the only admin because being an admin is not a requirement or a restriction to be an agent.

    As I already mentioned in my previous reply, an agent does not necessarily need to be an admin. Navigate in your WordPress dashboard to Live Chat -> Settings -> Agents and check whether any other user(s) is assigned the “agent” status.

    Also, in some rare occasions switching between online and offline mode multiple consecutive times (indicator at the top) could result in showing a single agent being logged in multiple times.

Viewing 3 replies - 1 through 3 (of 3 total)
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