Title: Charts Builder – DB access error
Last modified: January 19, 2025

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# Charts Builder – DB access error

 *  Resolved [ghostysky](https://wordpress.org/support/users/ghostysky/)
 * (@ghostysky)
 * [1 year, 3 months ago](https://wordpress.org/support/topic/charts-builder-db-access-error/)
 * Hi,
 * I have a strange behaviour in our website.
 * We actually created a connection to the database, we can connect and create datable
   apps for example, getting all data but, when we try to create charts we got a
   connection error to the database(“ERROR: Access denied for user ‘xxxxx’@’%’ to
   database ‘xxxx’). Apparently the database and user are correct in the message.
 * I didn’t understand why we are having this issue in Charts app when tables are
   working? We tried to find a connection configuration for the charts but we din’t
   find it.
 * Could you please help us with this issue?

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [Kim L](https://wordpress.org/support/users/kimmyx/)
 * (@kimmyx)
 * [1 year, 3 months ago](https://wordpress.org/support/topic/charts-builder-db-access-error/#post-18254484)
 * HI [@ghostysky](https://wordpress.org/support/users/ghostysky/),
 * Thanks for the post.
 * Could you tell us where you’re seeing this error? Do you have a screenshot?
 * Could you also send us the query you want to execute on the Chart?
 * You can send us a message via [Contact | WP Data Access](https://wpdataaccess.com/contact/)
   if you want to send more information privately.
 * We’ll wait for your email! 🙏

Viewing 1 replies (of 1 total)

The topic ‘Charts Builder – DB access error’ is closed to new replies.

 * ![](https://ps.w.org/wp-data-access/assets/icon-256x256.png?rev=3299063)
 * [WP Data Access – App Builder for Tables, Forms, Charts, Maps & Dashboards](https://wordpress.org/plugins/wp-data-access/)
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 * 1 reply
 * 2 participants
 * Last reply from: [Kim L](https://wordpress.org/support/users/kimmyx/)
 * Last activity: [1 year, 3 months ago](https://wordpress.org/support/topic/charts-builder-db-access-error/#post-18254484)
 * Status: resolved