Support » Plugin: Visualizer: Tables and Charts Manager for WordPress » Charts are broken and not working

  • Resolved chandelierrr

    (@shanedelierrr)


    Hi,

    Viewing the charts on our page does not work anymore and would just show the close button. This was working before and we can’t seem to figure out the cause. May you kindly give a solution for this? Thank you.

    The page I need help with: [log in to see the link]

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  • Plugin Contributor contactashish13

    (@rozroz)

    Please share an annotated screenshot of the problem page and a direct link to the section where we can see this happening.

    chandelierrr

    (@shanedelierrr)

    Hi,

    Page where issue occurs is: https://eigersicav.com/performance/
    Screenshot of the error when clicking ‘View’ button to view a chart: https://www.screencast.com/t/VKnw8WHDyJv

    The table we are using is from TablePress plugin and we contacted their support but according to them, TablePress does not alter or influence other content in any way.

    Thank you.

    Plugin Contributor contactashish13

    (@rozroz)

    This forum is for visualizer plugin. I’m not sure how we can help with another plugin not created by us.

    chandelierrr

    (@shanedelierrr)

    Hi,

    Error is from the visualizer plugin cause even when calling the chart shortcodes in a blank page, charts are not showing up.

    We can also see an error on the console: https://www.gstatic.com/charts/49/js/jsapi_compiled__module.js (error 404)

    Plugin Support Vytis

    (@bvytis)

    Hi @shanedelierrr,

    We cannot replicate this error on our end. There might be some compatibility issues with another plugin that you are using if it was working as expected before and charts were being rendered in the lightbox.

    Try to disable other plugins and check if it works as expected. If charts are rendered try to re-enable other plugins one by one to find the conflicting plugin.

    I hope it helps!

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