Title: Chartjs doesn’t work on page
Last modified: March 1, 2020
---
# Chartjs doesn’t work on page
* Resolved [kazazor](https://wordpress.org/support/users/kazazor/)
* (@kazazor)
* [6 years, 1 month ago](https://wordpress.org/support/topic/chartjs-doesnt-work-on-page/)
* When trying to add a chartjs to the page it just doesn’t work. I’m forced to
use google charts.
In the charts library page, I do see the chartjs loading
ok, but when copying its shortcode to the page nothing loads. The canvas in the
DOM being created is empty.
* Why is this happening?
Currently, I do not have the chartjs embedded in the
page. I removed it since nothing worked except for me getting few empty rows
where the chart is supposed to be. Please let me know if you’ll need my help
with it and we can coordinate it so this behavior won’t exist for too long in
my site.
*
* Here is the chart in the charts library: [https://ibb.co/wc1jPbK](https://ibb.co/wc1jPbK)
Here is the shortcode I added in the page: [https://ibb.co/WDJktz5](https://ibb.co/WDJktz5)
* Don’t know if it matters or not, but this site is in Hebrew which is a Right
to Left language.
- This topic was modified 6 years, 1 month ago by [kazazor](https://wordpress.org/support/users/kazazor/).
* The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fchartjs-doesnt-work-on-page%2F%3Foutput_format%3Dmd&locale=en_US)
to see the link]_
Viewing 10 replies - 1 through 10 (of 10 total)
* Plugin Contributor [contactashish13](https://wordpress.org/support/users/rozroz/)
* (@rozroz)
* [6 years, 1 month ago](https://wordpress.org/support/topic/chartjs-doesnt-work-on-page/#post-12497353)
* [@kazazor](https://wordpress.org/support/users/kazazor/) Can you create a test
page on your site that embeds a google chart as well as a chartjs chart so that
we can see what’s wrong?
* Please also deactivate all other plugins to make sure there is no conflict.
* Thread Starter [kazazor](https://wordpress.org/support/users/kazazor/)
* (@kazazor)
* [6 years, 1 month ago](https://wordpress.org/support/topic/chartjs-doesnt-work-on-page/#post-12508967)
* Sure thing, here you go: [https://tachlescalcala.com/test-page-delete-me/](https://tachlescalcala.com/test-page-delete-me/)
* The password to enter the page is: chartjstest
* Plugin Contributor [contactashish13](https://wordpress.org/support/users/rozroz/)
* (@rozroz)
* [6 years, 1 month ago](https://wordpress.org/support/topic/chartjs-doesnt-work-on-page/#post-12510297)
* [@kazazor](https://wordpress.org/support/users/kazazor/) please disable the plugin/
feature that optimizes our JS file. It seems to be causing an error: [https://pasteboard.co/IXDkjey.png](https://pasteboard.co/IXDkjey.png).
If that does not work, please deactivate all plugins and then test.
* Thread Starter [kazazor](https://wordpress.org/support/users/kazazor/)
* (@kazazor)
* [6 years, 1 month ago](https://wordpress.org/support/topic/chartjs-doesnt-work-on-page/#post-12514754)
* This is a very popular plugin ([https://wordpress.org/plugins/autoptimize/](https://wordpress.org/plugins/autoptimize/))
that optimizes many sites (1+ million active installs). To be honest I do not
think I’ll deactivate it for chartjs.
Can you specify exactly what is the problem
there and then file a bug in their plugin?
* I’m guessing I’m not the only having this problem and it’s better to solve it
from its source.
* Plugin Contributor [contactashish13](https://wordpress.org/support/users/rozroz/)
* (@rozroz)
* [6 years, 1 month ago](https://wordpress.org/support/topic/chartjs-doesnt-work-on-page/#post-12522420)
* [@kazazor](https://wordpress.org/support/users/kazazor/) you can see the error
in the screenshot. You can use that to file a bug but only after making sure
that turning it off solves the problem.
* [Optimizing Matters](https://wordpress.org/support/users/optimizingmatters/)
* (@optimizingmatters)
* [6 years, 1 month ago](https://wordpress.org/support/topic/chartjs-doesnt-work-on-page/#post-12522518)
* pro-tip; you can disable Autoptimize on a per-request basis by adding `?ao_noptimize
=1` to the URL.
* if the problem is not there at that point, some autoptimize (re-)configuration
might be needed to fix this. there are troubleshooting tips and info on how to
exclude in [the AO FAQ](https://wordpress.org/plugins/autoptimize/#faq).
* hope this helps debugging,
frank (ao dev)
* Plugin Contributor [contactashish13](https://wordpress.org/support/users/rozroz/)
* (@rozroz)
* [6 years, 1 month ago](https://wordpress.org/support/topic/chartjs-doesnt-work-on-page/#post-12530391)
* [@optimizingmatters](https://wordpress.org/support/users/optimizingmatters/)
thanks for the tip! [@kazazor](https://wordpress.org/support/users/kazazor/)
can you please implement this and check if the problem is resolved?
* Thread Starter [kazazor](https://wordpress.org/support/users/kazazor/)
* (@kazazor)
* [6 years, 1 month ago](https://wordpress.org/support/topic/chartjs-doesnt-work-on-page/#post-12531287)
* I do not have any code written there and everything is being done by the Theme,
so not sure what I can do to try it out.
* In any case, I disabled the plugin and still the problem remains:
VM1422 render-
chartjs.js:130 Uncaught TypeError: Cannot read property ‘parentNode’ of undefined
at renderSpecificChart (VM1422 render-chartjs.js:130) at renderChart (VM1422
render-chartjs.js:13) at render (VM1422 render-chartjs.js:384) at HTMLBodyElement.
(VM1422 render-chartjs.js:390) at HTMLBodyElement.dispatch (VM1302
jquery.js:3) at HTMLBodyElement.r.handle (VM1302 jquery.js:3) at Object.trigger(
VM1302 jquery.js:3) at Object.a.event.trigger (VM1308 jquery-migrate.min.js:2)
at HTMLBodyElement. (VM1302 jquery.js:3) at Function.each (VM1302
jquery.js:2)
* I also tried to disable another plugin that tries to minify which is W3 Total
Cache. Still doesn’t work.
- This reply was modified 6 years, 1 month ago by [kazazor](https://wordpress.org/support/users/kazazor/).
* Plugin Contributor [contactashish13](https://wordpress.org/support/users/rozroz/)
* (@rozroz)
* [6 years, 1 month ago](https://wordpress.org/support/topic/chartjs-doesnt-work-on-page/#post-12547129)
* [@kazazor](https://wordpress.org/support/users/kazazor/) so autoptimize is not
at fault. Did you disable all other plugins and try with the default WP theme?
If not, please try that as that is the only way to discover the conflict.
* Plugin Contributor [contactashish13](https://wordpress.org/support/users/rozroz/)
* (@rozroz)
* [6 years ago](https://wordpress.org/support/topic/chartjs-doesnt-work-on-page/#post-12604813)
* We haven’t heard from you in sometime so marking this as Resolved. If you continue
to face an issue, please create a new ticket. We’d be happy to help.
* If you are satisfied with our product and support, kindly spare a moment to [leave us a review](https://wordpress.org/support/plugin/visualizer/reviews/#new-post).
It would really help us spread the word!
Viewing 10 replies - 1 through 10 (of 10 total)
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## Tags
* [chartjs](https://wordpress.org/support/topic-tag/chartjs/)
* [hebrew](https://wordpress.org/support/topic-tag/hebrew/)
* 10 replies
* 3 participants
* Last reply from: [contactashish13](https://wordpress.org/support/users/rozroz/)
* Last activity: [6 years ago](https://wordpress.org/support/topic/chartjs-doesnt-work-on-page/#post-12604813)
* Status: resolved